Internet Support Specialist

AT&T Titusville, FL
technical technical support growth high school training internet services performance analysis analysis customer service customer service skills email install hardware
March 26, 2023
AT&T
Titusville, FL
INTERN
$20/HOUR

Job Description

The Internet Support Specialist will provide technical support to ATT customers experiencing issues with ATT's internet services. You will be performing network performance analysis, assisting with IT support, and working with our IT staff to expand network capacity.

The successful candidate will have excellent customer service skills, a strong technical background, and the ability to troubleshoot complex problems quickly and efficiently.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Troubleshoot and resolve internet connectivity issues
  • Configure and install internet hardware and software
  • Provide technical support for ATT's internet products and services
  • Update customer information and maintain accurate records of support interactions
  • Follow established procedures and guidelines to ensure quality service

Incredible opportunities for career growth

  • Medical/Dental/Vision coverage
  • A competitive salary for all levels of experience, including more than $20 per hour with related experience and a post-high school education.
  • Tuition reimbursement programs.
  • Paid time off
  • 401(k) plan
  • Amazing possibilities for career growth.

Qualifications and Requirements:

  • At times work in confined spaces or aloft (up to 28 ft.).
  • Identify wire and cable colours.
  • Qualify on pre-employment assessments.
  • Have a High School Diploma or GED.
  • Be available for overtime, emergency callouts and holiday work.
  • Possess a valid state driver licence.
  • Work a flexible schedule, including evenings and weekends.
  • Lift and move up-to 60 lbs - some of our ladders weigh 50-60 lbs.
  • Weigh less than 325 lbs., required for ladder safety.

Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You’ll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths.

Bonus:

Sign-on bonus is distributed as follows: $1,000 at successful completion of 90 days in the role; $1,500 upon obtaining 6 months service; and $2,500 upon obtaining 1 year service, providing the employee has no COBC infractions or documented disciplinary proceedings.


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