HME CUSTOMER REPRESENTATIVE
Ephraim McDowell Regional Medical Center
Liberty, KY, KY
representative
home medical equipment
medical
medical equipment
supplies
patients
delivery
education
driver's license
manager
customer service
customer service representative
service representative
November 16, 2022
Ephraim McDowell Regional Medical Center
Liberty, KY, KY
FULL_TIME
- Job Summary
- Under the direction of the MedSource Manager, the incumbent functions as a customer service representative in the Liberty office providing for the sale, delivery, and education of home medical equipment, supplies and retail merchandise to our patients and customers. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust).
- Working Conditions, Hazards and Physical Effort
- Average work station area with normal levels of noise. Requires heavy lifting of home medical equipment. Requires safe operation of delivery vehicles. Must be able to work with constant interruptions of phone and walk-in customers and patients. The task of this job occasionally involves the exposure to body fluids, unpleasant smells, sights and unsanitary environments due to delivering equipment and supplies to patient's homes. Must be able to lift 50 lbs. independently. High stress level due to phones, patients, customers and provider's offices all requiring immediate attention. Requires on call rotation for nights and weekends. Some overtime due to being on call.
- Minimum Qualifications or Equivalents
- Education: High School graduate or equivalent.
+
- Experience: Computer skills required. Cash register experience helpful.
+
- EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Maintains knowledge of all appropriate home medical equipment and supplies purchased in the store or delivered to our customer's residence. Maintains knowledge of third party payors policies and procedures.
- Licenses, Certifications, and/or Registrations
- Valid Kentucky Driver's License.
- Under the direction of the MedSource Manager, the incumbent functions as a customer service representative in the Liberty office providing for the sale, delivery, and education of home medical equipment, supplies and retail merchandise to our patients and customers. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust).
- Working Conditions, Hazards and Physical Effort
- Average work station area with normal levels of noise. Requires heavy lifting of home medical equipment. Requires safe operation of delivery vehicles. Must be able to work with constant interruptions of phone and walk-in customers and patients. The task of this job occasionally involves the exposure to body fluids, unpleasant smells, sights and unsanitary environments due to delivering equipment and supplies to patient's homes. Must be able to lift 50 lbs. independently. High stress level due to phones, patients, customers and provider's offices all requiring immediate attention. Requires on call rotation for nights and weekends. Some overtime due to being on call.
- Minimum Qualifications or Equivalents
- Education: High School graduate or equivalent.
+
- Experience: Computer skills required. Cash register experience helpful.
+
- EQUIPMENT USED/SPECIAL SKILLS REQUIRED: Maintains knowledge of all appropriate home medical equipment and supplies purchased in the store or delivered to our customer's residence. Maintains knowledge of third party payors policies and procedures.
- Licenses, Certifications, and/or Registrations
- Valid Kentucky Driver's License.
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