Senior Manager, Insurance & Protections Benefits Product Strategy
Description
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
At American Express, our mission is to become essential to our customers by providing differentiated products and services. This role sits in the Global Consumer Services Group and looks to meet the financial services needs of our Card Members beyond the card.
The Consumer Banking team, within the Global Consumer Services Group (GCSG) at American Express, was created to meet the financial services needs of our customers and build upon a broader Membership promise. This new and growing team will drive AXP's innovation in banking services, identifying customer needs and innovating around new digital banking products that deliver differentiated value. As a growing team, we are looking for colleagues who enjoy building from the ground up, have a strong external experience and will roll up their sleeves to accomplish common goals.
The U.S. Insurance team is directly responsible for leading and crafting the strategic vision for the protection and insurance benefits across the GCSG, focused on continuous product innovation, improving the customer experience, launching and refreshing benefits in line with Card Member demand, and effectively managing our P&L.
The Manager/Sr. Manager, Insurance & Protections Product team, is responsible for developing our new product pipeline inclusive of product strategy, management, and development of new insurance products, working in partnership with the greater consumer banking team. In addition to managing the pilot launch for our new product currently in development and associated workstreams, this person will be responsible for partner management, analysis and collaboration on test and learn strategy.
Ideal candidate will be strategic with strong project management skills, external partner experience, excellent collaboration skills and influence management abilities:
Key Responsibilities:
Effectively manage development and completion of new product strategy development and related workstreams.
Partner closely with cross functional teams including Compliance, Privacy and Legal to develop successful products.
Collaborate with Marketing partners to develop go-to market strategy for new product launches and marketing claim development.
Coordinate with an external partner, driving teamwork, transparency and alignment to product vision and goals.
Optimize the end-to-end customer experience across all touchpoints.
Develop new product point of arrival strategy, lead analytics and test and learn strategy.
Qualifications
Strategic and analytical with problem solving skills that is adept at operating in white space
Partner Management or BD experience
Interpersonal, leadership and influencing skills with the ability to work with partners across different functions and connect with all levels of employees
Prior experience leading cross-functional teams
Excellent written and oral communication skills
Positive "roll-up your sleeves" approach and ability to work with 'start-up' mentality
Prior experience in the home lending industry
Flexibility to adapt as organization grows and evolves
Qualifications
Salary Range: $80,000 to $155,000 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
Job: Marketing
Primary Location: US-New York-New York
Other Locations: United States
Schedule Full-time
Req ID: 22031773