Associate Digital Product Manager - Consumer Banking
American Express
Richmond, Virginia
digital
manager
consumer
digital
team
american express
consumer
amex
lead
launch
customer experience
drive
product development
November 27, 2022
American Express
Richmond, Virginia
- You Lead the Way. We've Got Your Back.
- With the right backing, people and businesses have the power to progress in incredible ways.
- When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
- Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
- At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.
- Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
- And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
- Join Team Amex and let's lead the way together.
- The core of our company is not just the products we offer, but the personal connections our customers have with our brand.
- You can create digital experiences-from payments to rewards to servicing-that keep us connected to our customers and serve them at every touchpoint.
- From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry.
- Find your place in digital product on #TeamAmex.
- The Consumer Banking team is a new team within the Global Consumer Services Group (GCSG) at American Express.
- The Consumer Banking team will seek to expand the concept of Card membership through a relevant, curated set of financial services products at differentiated value.
- As part of Consumer Banking, the Digital Product team is responsible for launching and managing internally built as well as partner sourced products and services that support the team vision.
- The person taking this role will define product features, shape the customer experience, articulate, and deliver requirements, lead customer testing, and evolve the product backlog primarily for Amex's Consumer Checking offerings.
- The Associate Product Manager will represent the product with internal and external audiences.
- Digital Product Managers at American Express play a central role identifying customer needs, building unique experiences, and leading teams across the company to launch digital products.
- Contribute to the definition of the digital product roadmap, new features, backlog prioritization
- + Partner with engineering, design, and user research to define user stories, user experience, and conduct user testing
- + Collaborate with internal teams and partners to launch digital products and features, managing in-market digital products post-launch
- + Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases
- + Maintain pulse on external digital product development trends and marketplace dynamics to inform continuous product evolution
- Enthusiasm for exceptional products and services, able to empathize with customers, and skilled at articulation of product functionality
- + Understanding of tech and product development processes, known as a businessperson who can speak both tech and business languages
- + Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action
- + Excellent interpersonal skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment
- + Highly organized, taking individual initiative and accountability for getting results
- + Bachelor's degree required
- + 1 years of relevant work experience
- Salary Range: $60,000.00 to $110,000.00 annually bonus benefits
- The above represents the expected salary range for this job requisition.
- Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- We back our colleagues with the support they need to thrive, professionally and personally.
- That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
- Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
- US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
- If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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