Customer Service Representative

Overview:

MyMedSupplies is now a part of Procare Home Medical.  We are currently seeking candidates for the position of Customer Service Representative in our Operations Department. This position is responsible for coordinating the delivery of medical equipment and supplies to customers by working with doctors offices, insurance carriers, care coordinators, and the customers. Continuous responsibility for renewal of pre-authorizations, prescriptions, certificates of medical necessity, letters of medical necessity and other qualifying documents before expiration. The successful candidate must posses strong organizational and customer service skills, the ability to work independently or with others, and be proficient with computers.

Responsibilities:

• Coordinate with documentation staff and billers to maintain document compliance for existing customer accounts.


• Maintain professional relationships with referral sources and physicians.


• Maintain patient confidentiality.


• Maintain valid and accurate documentation for existing accounts to ensure that documents are compliant for order processing, billing and reimbursement.


• Contact providers and referral sources to attain valid documentation for billing and claim submission.

Qualifications:

• Strong organizational skills. 


• Ability to work effectively as a team player.


• Excellent telephone and interpersonal communication skills essential.


• Proficient computer skills.

Benefits:

MyMedSupplies is a part of Procare Home Medical and offers medical/dental/vision insurance, paid holidays, and paid time off for full time employees. Starting base compensation is $18.00 - $22.00 per hour, based on experience.  Come join us at this exciting time as we move forward in our growth!

This position is not a remote or work from home position.  This position is located in Anchorage, Alaska.

Procare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Procare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procare expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Procare’s employees to perform their job duties may result in discipline up to and including discharge.