Customer Service Representative
Award-winning stock market and investing publisher is hiring a Customer Service Representative to join the Cincinnati-based company. The Customer Service Representative will be a member of the elite and expanding sales team, working directly with high net-worth individual investors and retail traders.
Schaeffer s Investment Research was founded in 1981 and we have been providing stock and options trading recommendations, options education, and market commentary to retail traders for over 40 years, through our subscription services and our award-winning website, www.schaeffersresearch.com. Our specialization in options trading combined with our owner and founder, Bernie Schaeffer, being an internationally-recognized guru in the investing industry is what makes us so unique. Our subscription business is multi-faceted, including interactive marketing combined with a live sales team. In the ever-changing world of of the stock market, Schaeffer s Investment Research is constantly developing and working to optimize our model to provide the ultimate customer experience.
Schaeffer s Customer Service Representative is tasked primarily with providing our subscribers and internal departments a positive experience while servicing accounts, supporting sales and handling customer concerns.
Duties and Responsibilities:
- Assist subscribers with account maintenance, website navigation and general questions, via emails, phone and/or live chats..
- Internal account maintenance including but not limited to: combining duplicate records, handling email bouncebacks, redistributing book assignments when requested by management.
- Manually modifying subscription terms as required by specific promotions
- Routing cancel/refunds requests to Sales representative or refund specialist
- Monitor overnight voicemails and route accordingly
- Provide backup to fellow team members as needed