Customer Support (Member Rewards) - Bilingual & English

Five Star Call Centers Akron, Ohio
customer support bilingual english english u&r customer service communication bilingual chair electrical byod software login
November 22, 2022
Five Star Call Centers
Akron, Ohio
FULL_TIME

Work with some of the most recognizable brands in the US - all from the comfort of your home. We are hiring full-time, customer service representatives to help customers redeem their reward points over the phone and answer any questions customer may have on their rewards program. All calls are inbound and there are no sales!


If you’re a compassionate individual that is passionate about helping others, we encourage you to apply with Five Star Call Centers.


This position is work-at-home for individuals living in the state of Ohio. We have a Bring Your Own Device or equipment can be sent you option. Details below.


Qualifications


  • 1 year of customer service or customer support experience

  • 1 year of previous call center or office background experience required

  • Technical savvy

  • Previous remote work from home experience a plus

  • Quick learner and able to work independently

  • Type 35 words per minute accurately

  • Strong phone and verbal communication skills along with active listening

  • Must be able to speak, read, write and understand English and Spanish (for Bilingual assoc only)

  • Must be able to speak, read, write and understand English (for English assoc only)

  • A background check and drug screen applicable with state and federal laws is required


Equipment Provided Option - Equipment will be shipped to you.


  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment


Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.


  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)


Hardware/Software Requirements:


  • Processor: Intel® Core™ i5 5200 Series or greater

  • Memory: 8GB on Windows 8.1 / 10 64 bits

  • Screen Resolution: 1280x768 or higher, dual monitors required.

  • USB headset

    • Click here for an example

  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)

  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)

  • Firewall must be enabled (Will be checked prior to allowing login to system)

  • Click her for the BYOD policy for full detailed list of requirements


Responsibilities


  • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.

  • Skillfully change from one task to another without loss of efficiency or composure

  • Be available at your desk, maintaining punctuality and attendance at all scheduled times

  • Remain positive and professional in all customer interactions

  • Flexibility to cross train as requested


Pay & Benefits


  • Starting pay - $13-14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance (English only starts $13; Bilingual starts $14/hr)

  • Shifts between 9:00am-8:00pm (EST) ; Work Days - M-F & Every Other Saturday reduced hours

    • Shift schedules such as 9a-530p, 10a-630p and 1130a-8p

  • Paid Training - typically 2 weeks in length from 9:00am-6:00pm Mon-Fri (EST)

  • Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance


The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.


Not Your Ordinary Call Center.TM


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