Manager - Product Development
American Express
Talcott Village, CT
manager
product development
data
team
amex
american express
leadership
drive
lead
enterprise
financial
customer experience
analytics
March 23, 2023
American Express
Talcott Village, CT
FULL_TIME
Description
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Merchant Data Office is responsible for overseeing analytics, data products and platforms specific to the Global Merchant & Network Services (GMNS) business. Our team is dedicated to helping American Express leverage enterprise-wide capabilities and assets to strengthen our integrated network and become an essential part of our customers' digital lives. We directly support and strengthen our network of merchants by maintaining and enriching Amex closed loop merchant data, executing scaled and bespoke insights and analytics to drive merchant and partner marketing and operations, and identifying prospective merchants and suppliers to bring into our integrated network.
How will you make an impact in this role?
Reporting to the Director of Merchant Data & Analytic Platforms, the Manager is responsible for creating and maintaining merchant-focused data solutions to power analytical and reporting capabilities and support enterprise strategy. As part of the Merchant Data Office, the role will focus on growing and enhancing the globalized standard data solution to ensure consistency, governance, and ease of use for downstream products across the Merchant business.
Key responsibilities include:
- Hands on subject matter expertise in linking data dependencies from the SOR to suite of products, and enabling the rapid creation of new and valuable insights to drive the business
- Synthesize learning and input from stakeholders and customers to drive new data products, features and functions, and ensure consistent and accurate development expectations
- Leading end-to-end cross-functional delivery of capabilities, ensuring they are implemented true to their intent and in a manner that optimizes the future flexibility of the product, cost controls, and drives customer satisfaction
- Ensuring high quality business engagement, processes and user stories with inter-product dependencies with technology multiple teams throughout the delivery lifecycle
- Support leadership in developing recommendations for the long-term product strategy, incorporating both business and technical needs
Minimum Qualifications
- 3 years of project/product management experience with extensive merchant business and data experience
- Working knowledge of the cornerstone environment is needed including Data Governance and Data Quality Framework
- Leadership experience in managing large scale, multi-platform projects with product interdependencies
- Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity
- Ability to develop, maintain and grow a large network of product customer relationships
- Proven analytical aptitude and ability to analyze data to uncover meaningful insights and drive informed business decisions
- Knowledge of SQL / Hive / data querying and scripting techniques
- Experience working in an Agile development environment
- Bachelor's Degree required
Qualifications
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Product
Primary Location: United States
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 23004789
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Merchant Data Office is responsible for overseeing analytics, data products and platforms specific to the Global Merchant & Network Services (GMNS) business. Our team is dedicated to helping American Express leverage enterprise-wide capabilities and assets to strengthen our integrated network and become an essential part of our customers' digital lives. We directly support and strengthen our network of merchants by maintaining and enriching Amex closed loop merchant data, executing scaled and bespoke insights and analytics to drive merchant and partner marketing and operations, and identifying prospective merchants and suppliers to bring into our integrated network.
How will you make an impact in this role?
Reporting to the Director of Merchant Data & Analytic Platforms, the Manager is responsible for creating and maintaining merchant-focused data solutions to power analytical and reporting capabilities and support enterprise strategy. As part of the Merchant Data Office, the role will focus on growing and enhancing the globalized standard data solution to ensure consistency, governance, and ease of use for downstream products across the Merchant business.
Key responsibilities include:
- Hands on subject matter expertise in linking data dependencies from the SOR to suite of products, and enabling the rapid creation of new and valuable insights to drive the business
- Synthesize learning and input from stakeholders and customers to drive new data products, features and functions, and ensure consistent and accurate development expectations
- Leading end-to-end cross-functional delivery of capabilities, ensuring they are implemented true to their intent and in a manner that optimizes the future flexibility of the product, cost controls, and drives customer satisfaction
- Ensuring high quality business engagement, processes and user stories with inter-product dependencies with technology multiple teams throughout the delivery lifecycle
- Support leadership in developing recommendations for the long-term product strategy, incorporating both business and technical needs
Minimum Qualifications
- 3 years of project/product management experience with extensive merchant business and data experience
- Working knowledge of the cornerstone environment is needed including Data Governance and Data Quality Framework
- Leadership experience in managing large scale, multi-platform projects with product interdependencies
- Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity
- Ability to develop, maintain and grow a large network of product customer relationships
- Proven analytical aptitude and ability to analyze data to uncover meaningful insights and drive informed business decisions
- Knowledge of SQL / Hive / data querying and scripting techniques
- Experience working in an Agile development environment
- Bachelor's Degree required
Qualifications
Salary Range: $80,000.00 to $155,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Job: Product
Primary Location: United States
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 23004789
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