REMOTE-Customer Support Agent

REMOTE Customer Support Agent (EST/CT Time Zones)

**MUST BE LOCATED IN EASTERN OR CENTRAL TIME ZONES**

2ND SHIFT - 1130-8PM(EST)

Contract-to-hire

This role offers customer support professionals the ability to work alongside a reputable firm in insurance, financial services and more! Further explore this exciting opportunity below…

Benefits of this Role:

• Work/Life Balance – No weekend work, and remote login at the comfort of your home.
• Competitive Benefits – Medical, Dental & Vision Benefits offered
• Making a Difference - The more challenging calls can be the most rewarding because you are making a difference to a customer that needs your help!

Qualifications:

• 1 + years of related call center or office-based customer service experience
• Preferred experience in Appeals & Complaint Response
• Health insurance/Benefits experience is a plus
• Must have a high school diploma or GED.
• Proficiency in MS Office applications (especially word processing, and database/spreadsheet) required. 

Job Overview:

• The Customer Service Representative is on the front line in helping our organization deliver on its Core Values.
• First and foremost, the CSR will consistently deliver the BEST Customer Service.
• The CSR provides our customers with timely, accurate, and customer-focused benefit and claim information for all the products administered by our Select Benefit program.
• These products include SB Medical, Accident, Critical Illness, Rx, Dental, Vision, and MEC products.
• The CSR will solicit and enter the information needed to enter and process claims accurately and in a timely manner.
• Work as a team member to support one another through flexibility, collaboration, creating a positive work environment, consistently maintain professionalism and integrity, actively taking steps to foster high morale, and demonstrating a dedication to excellence. 

Work Environment:

• Call center environment / inbound call center / queue-style calls
• 100% Remote - Equipment provided
• Schedule: Monday to Friday | 11:30am - 8:00pm EST



For questions, please feel free to contact me:

Brittany DiBernardo

[email protected]

https://www.linkedin.com/in/brittanydibernardo

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.