Project Engineer, Field Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.

Rockwell's Field Support Engineers are responsible for effectively providing services to support the on-site installation, start-up, maintenance, and operation of automation control systems & advanced manufacturing software applications, drive systems, manufacturing systems, industrial networks and the individual products which comprise these systems. Travel is required, up to 75%.

This role reports to the Engineering Services Manager.

What you will do

• Provide customer support through the performance of installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems.


• Program PLCs and HMIs systems for new or modified equipment utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, ControlLogix and CompactLogix. Program and commission AC and DC drive on web handling systems.


• Maintain automation and equipment including working with voltages up to 600VAC and 800 VDC.


• Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions.


• Recommend and initiate modifications or replacement of equipment, which fail to meet operating standards.


• Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous improvement opportunities.


• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.


• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).


• Communicate with Rockwell Automation and customer management regarding project details.

Role Requirements

• Extensive travel to support project needs. Up to 75% travel with extended periods depending on project requirements


• Willingness to work non-standard work-days when needed to meet critical project activities


• Maintain compliance of company certifications and/or training (Safety, Ethics, role specific)


• Understand the expectations of the position and time commitments in order to complete tasks on-time


• Actively staying aware of technology and industry trends by attending industry symposiums or trade shows and/or reading technical papers or publications, as applicable

Basic qualifications

• Bachelor's Degree in Engineering or Technology field


• Valid Driver's License


• Ability to travel throughout the region/assigned territory, with flexibility to work overtime, on-call and weekends, as required


• Must be authorized to work in the U.S. without sponsorship now or in the future. Rockwell Automation will not offer sponsorship for this position

Preferred qualifications

• Bachelor's Degree, preferably in Manufacturing, Industrial Automation, Engineering, or Technology related field


• 5+ years of related experience


• Experienced in PLC and HMI programming utilizing RSLogix 5, 500, 5000, RSView32 and/or FTView ME/SE, Networking: RIO, DH+, D-Net, and Ethernet Communication. Experienced in AC and DC drives.


• Migration-Drive Migration experience


• Diagnosing Network & Ethernet issues

Who we are

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.

#LifeAtROK

#LI-AC1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.