Operations Representative - Back Office

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When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.

AMEX Assurance Co. (AAC) provides insurance protection for AMEX Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. Join a team where you can support being there for our customer's when they need us and fulfilling our brand promise.

This is a support role residing in the Claim and Servicing Operations department of AAC whose primary responsibilities include enrollment, servicing, and adjudication of insurance policies and claims; this role will support both proprietary and vendor partner operations. The successful candidate will have impeccable attention to detail, with the ability to follow complex procedures working in a fast-paced and agile environment with a high degree of quality and accuracy. How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Minimum Qualifications: Cross-functional back office support of claim or other insurance operations as needed Review, research, and take appropriate action with Disputes, Cancellations, Undeliverable Mail, Enrollments, refunding CM accounts, and other back office duties Outbound calling required as needed to fulfill core job responsibilities Use good judgement to deliver outstanding service for our customers Ability to multitask, utilize multiple systems, and balance/prioritize tasks Ability to work independently and be a self-starter in a production based environment Ability to identify and suggest process improvements to leadership Ability to succeed with Inventory performance measurements, expectations, and KPI's.

Experience with common PC software including Microsoft Office (Excel, Word) and internet browsers Typing-by-touch skills Experience with PC learning and self-directed training Preferred Qualifications Insurance background preferred Salary Range: $20.00 to $33.65 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S.

is required as the company will not pursue visa sponsorship for these positions. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

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