PBWM CAO Global Reporting & Analytics (GRA) VP - Hybrid

Job Description

PBWM CAO Global Reporting & Analytics (GRA) is part of Personal Banking and Wealth Management Chief Administrative Office (PBWM CAO), which supports PBWM by creating and implementing methodologies to measure and escalate Operational Risk. PBWM CAO is a First Line of Defense Control function that aids in the assessment of risk evaluation for PBWM. The team develops and maintains reports and tools, and the team is responsible for leading transformational Control projects and automation efforts across PBWM.

The individual in this role will report to the PBWM CAO GRA Operational Risk Group Manager. The team is responsible for the management, oversight, and implementation of global projects that enhance PBWM CAO's ability to proactively detect, measure and manage Operational Risk and other functions as needed. This role requires an individual with a strong desire to work in a fast pace, agile and dynamic environment where priorities and expectations change.

Key Responsibility Overview:

• The person in this role will provide bench strength by aiding in the development, management, execution, and oversight of multiple Committees and Forums focused on Operational and Compliance Risks. They will help manage directly/indirectly multiple stakeholders to ensure successful completion of business needs. They will need to tightly engage with Subject Matter Experts, learn challenges, risks, and identify blockers quickly to ensure success. The individual must be able to influence in/out of their direct span of control, including local management and senior leaders across multiple functional disciplines.

Additional Responsibilities Include:

• Support the administration of BRCC and Risk & Control Forum activities which include and not limited to, preparing, reviewing/consolidating materials for meetings, agenda setting, and coordinating presenter.
• Manage and compile data for reports and assist in the development of new reports

• Perform data aggregation and review to extract key observations
• Support reporting activities through the collection, review, documentation and communication of data
• Partner with functional/regional teams to create and track a path to success
• Generate email communications to stakeholders and Senior Leadership
• Provide transparency to senior leadership through regular updates
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and make recommendation that influence decisions of key business partners.
• Evaluates efficiency of existing functions and drives improvements
• Leads integration of functions/regions and partners with multiple senior management teams to meet goals and deploy new products and process enhancements
• Manages complex processes and reporting streams
• Identify and manage dependencies
• Ensure Project plans, implementations, and new builds are Audit-Ready
• Assist in ad-hoc reports and special projects as needed
• Creation of in-depth meeting minutes and action items from meetings

Qualifications:

• 6-10 years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred Business writing experience preferred
• In depth knowledge of Mortgage Servicing Operational processes and technology platforms supporting the Operations.
• Experience in managing Committees and/or Forums
• Experience leading multiple unrelated Projects at the same time
• Project Management experience a plus
• Strong understanding of reporting processes, data gathering and analysis methods
• Ability to develop & communicate senior level reports on project status and strategy
• Strong understanding of process engineering strategies, and process development
• Strong understanding of process control and process risk management
• Excellent written and verbal communication skills
• Ability to perform under pressure
• Ability to function independently
• Proficient in MS Office Word, Excel and PowerPoint applications

Education:

• Bachelor's/University degree, Master's degree preferred

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

Primary Location:
Wilmington Delaware United States

Primary Location Salary Range:
$106,630.00 - $159,940.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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