Chat Agent
CornerStone Staffing
Irving
e commerce
commerce
customer service
insurance
team
communication
international shipping
shipping
farmers
onsite
procedures
listens
customer needs
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November 11, 2022
CornerStone Staffing
Irving
FULL_TIME
*International shipping and logistic company have a great opportunity for a Chat Agent in the Farmers Branch area**Job Title: *Chat & Customer Service
*Pay: * $16- $17/hr plus commission
*Location*: 80% remote/20% onsite in Irving, TX
*Job Description:
*Application Process Includes:
APPLY NOW TO START THIS HYBRID ROLE
Job Type:
Full-time
Pay:
$15.00 - $17.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Work Location:
Hybrid remote in Irving, TX 75038
*Pay: * $16- $17/hr plus commission
*Location*: 80% remote/20% onsite in Irving, TX
*Job Description:
- Following established procedures and guidelines to answer a wide variety of e-Commerce messages from new and existing customers with the highest degree of courtesy and professionalism
- Listens attentively to customer needs and concerns to provide accurate information and the ability to demonstrate empathy while building rapport with the customer through instant message
- Consistently meets established e-Commerce metrics
- Builds and maintains effective internal working relationships and supports team in meeting company goals
- Must be able to demonstrate proper skill handling of customers through e-Commerce communication channels
- Superior communication skills through e-Commerce presence. Bi-lingual skills a plus.
- Able to meet Key Performance Goals on a daily, weekly, and monthly basis
- Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment.
- Ability to work independently and as part of a team.
- Ability to learn new computer programs and departmental processes.
- Solid computer skills, and working knowledge of Microsoft Office products, specifically Outlook, Word, and Excel. Previous AS400 experience, preferred.
*Application Process Includes:
- Drug testing
- Background check
- Clerical Testing
APPLY NOW TO START THIS HYBRID ROLE
Job Type:
Full-time
Pay:
$15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Irving, TX 75038: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Live chat: 1 year (Preferred)
Work Location:
Hybrid remote in Irving, TX 75038
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