Technical Support Engineer
Xylem
Uniontown, Pennsylvania
technical
technical support
engineer
technical
software
technical support
hardware
amr
ami
utility
gas
volunteer
education
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December 1, 2022
Xylem
Uniontown, Pennsylvania
Description
Xylem | z l m|
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: Sensus, a Xylem brand, seeks to hire a Technical Support Engineer who will be part of the Technical Services group that provides AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in North America served by Sensus. This position will perform 1st tier/triage technical support for software/hardware and phone/onsite technical support in water/gas/electric utility markets.
Essential Duties/Principal Responsibilities
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Xylem | z l m|
- The tissue in plants that brings water upward from the roots;
- a leading global water technology company.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
The Role: Sensus, a Xylem brand, seeks to hire a Technical Support Engineer who will be part of the Technical Services group that provides AMR software/hardware and technical support for the three main utility markets (electric/gas/water) in North America served by Sensus. This position will perform 1st tier/triage technical support for software/hardware and phone/onsite technical support in water/gas/electric utility markets.
Essential Duties/Principal Responsibilities
- Perform software/hardware phone support and on-site support (on as needed basis), on AMR/AMI systems.
- Primary functions include telephone support of these products with a thorough understanding of our commitment to response times, call escalation procedures, and customer satisfaction.
- Participate in the day-to-day operations of handling Technical Service requests from Sales, Distributors, PM, and external customers using AMR/AMI systems with the expectancy of a minimum of 8 to 10 support calls a day.
- Resolve the customer's issues via their past experience, their current working knowledge, or by using the knowledge management tool within Salesforce.
- Provide excellent customer service to the customers.
- Participation in Xylem Watermark volunteer activities
- Bachelor of Science Degree in computer science, network administration or electrical engineering; or equivalent experience is desirable
- This position requires 4-7 years of previous experience in a technical support role
- A working knowledge or experience with metering software/hardware products and AMR/AMI meter reading technology is an advantage.
- This position requires experience with meter reading software, web applications, UNIX/Linux commands/scripts, MySQL, SQL and basic SQL commands, as well as network troubleshooting.
- The position requires travel up to 10% of the time for any project support, field support issues, or internal training
- Must be flexible to work the non-standard hours Monday thru Friday and will have a rotating on-call schedule.
- Excellent verbal and communications skills required for phone support of software/hardware products.
- This position requires a self-starter and someone who takes the initiative on issues with minimal supervision.
- Professional Development To advance the capabilities of our people, we offer a wide variety of experiences to support our employees professional growth and continuous learning.
- Total Rewards We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
- Watermark Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
- Employee Networks Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women s, LGBT+ and Allies, Veteran s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.
(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- Regularly required to sit or stand, reach, bend and move about the facility
- Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
- Standard weekly job hours: 40 hours
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