Sr. Consultant I, Transformation

Job Title: Sr. Consultant I, Transformation Job Description Job Title: Innovation Consultant / Sr. Consultant Location: US WAH Job Type: Permanent (Full Time) About Us : Concentrix is a global Business Services company specializing in customer engagement and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on Dec 2020, trading on NASDAQ as CNXC. Concentrix is headquartered in Fremont, California. Concentrix provides services within 10 industries: Automotive, Banking and Financial Services, Consumer Electronics, Energy and Public Sector, Healthcare Services, Insurance, Media and Communications, Retail and eCommerce, Technology, and Travel, Transportation and Tourism. Concentrix operates out of 40+ countries and deliver services in 70+ languages. At Concentrix, we help our clients to look at their CX challenges differently, to create innovative solutions that deliver exceptional experiences and drive better performance. Our unique, holistic, and outcome[1]focused approach helps our clients work smarter and more efficiently and be better aligned for growth. We dont just design and build next-gen CX solutions; we integrate them, manage them, and continually innovate them to benefit your business, your customers, and your brand. The Role : As a Sr. Consultant Innovation in North America, your expertise will help Concentrix's clients align their people, processes and technology with a business strategy, and vision, for future success. You will be responsible to manage all Innovation effort for all Media & Communication clients in NA. Media & Communications vertical accounts for 2000 heads in NA i.e. 10% of NA total revenue. You will be a functional manager for innovation projects in the Media & Comms vertical. Additionally, you will also be responsible for ideation projects across NA and will functionally lead all the iChamps, iSPOCs, Project Manager (200+ heads). You will be handling reporting for the entire NA Innovation team. You will be responsible to deliver $0.5M Concentrix Savings + $0.5M Client savings every year. Additionally, you will be responsible for an Innovation score of 8.5 for 80% of the clients in your scope. Concentrix Sr. Consultants work proactively with clients, Concentrix deal and delivery teams to solution and deliver on innovative solutions like Robotics Process Automation, AI enabled Conversation Bots, QA Automation, Speech Analytics, Text Analytics, etc. Based on the client's strategic objectives, you'll improve performance across their business through reshaping processes, transforming the organization, and using enabling technology effectively. As a Sr. Consultant / Consultant, you are a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. These capabilities may come in the form of process, information technology, organization enablement or knowledge. You'll use best practices, benchmarking, and consultative tools to identify, align and change the factors that 2021 Concentrix Corp. All Rights Reserved. Confidential and Proprietary. 2 affect organizational performance, stability, and teaming, to develop comprehensive strategic and tactical transformation recommendations. Responsibilities: Co-innovate with our clients to outline transformation roadmaps. Support delivery, account management, sales teams in problem solving and driving business growth Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities. Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact. Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our clients business processes Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs. Requirements: Overall 10+ years of experience with at least 6+ years on experience in BPS / CX industry Comprehensive understanding of Business Process Service & CX business & associated channels Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism Business Analyst certification on any of the leading RPA Platforms (UI Path, AA, BP, etc) Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc) IBM Watson, Amazon Lex, etc Expertise in conducting Process Discoveries & write Process Design Documents Lean Six Sigma Certification Scrum Master Certification / Scrum Product Owner Certification (Preferred) Very good understanding of Organization Change Management Very good understanding of Customer Journey Mapping Very good understanding of Design Thinking Excellent verbal and written communication skills Very strong internal and external stakeholder management Strong Power Point and Excel skills Ability to work with cross functional teams Ability to travel up to 25% Apply Now !!! Location: USA, FL, Work-at-Home Language Requirements: Time Type: Full time2023-03-15-07:00 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/) Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.