Customer Call Center Representative

As a Call Center Sales and Service Representative with British Swim School Pittsburgh you are responsible for answering phones, meeting enrollment targets using ethical tactics, delivering exceptional customer service, processing customer requests, and answering customers’ questions while making their experience personable and memorable.

Knowledge, Skills and Abilities:

• Enthusiastic personality

• Strong sales and customer service skills

• Ability to maintain a positive attitude when speaking to customers

• Ability to adhere to a schedule, follow policies and procedures of British Swim School

• Competent with phone systems and appropriate computer programs

• Able to multi-task

• Ability to fluently speak more than one language is a plus

• Satisfactory completion of Jack Rabbit (POS and Scheduling) and Call Center Skyprep on-line training.

Roles and Responsibilities

• Answer calls, manage online chat and respond to emails

• Research required information using available resources

• Manage and resolve customer issues and complaints

• Provide customers with product and service information

• Accurately enter new customer information into system

• Update existing customer information

• Process orders, forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource

• Make follow up and outbound calls as needed to follow up on leads

• Enters roll (attendance) sheets into JR

• Document all call information according to standard operating procedures

• Complete call logs

• Produce call reports

Qualifications:

• Customer service and sales experience

• High School education or equivalent

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pittsburgh, PA 15237: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location