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Application Support Specialist II

Pyramid Consulting Inc Reno, Nevada
application support jira remote salesforce slack application support help desk help desk support agile scrum break fix fix call center
November 30, 2022
Pyramid Consulting Inc
Reno, Nevada
FULL_TIME

Immediate need for a talented Application Support Specialist IIwith experience in the IT Industry. This is a 12+Months contract opportunity with long-term potential and is located in Reno,NV. Please review the job description below.

Job ID: (phone number removed)

Key Responsibilities and Technology Experience:

Experience in Tier 2 or Tier 3 Help Desk support Experience working with JIRA stories, epics, and bugs Familiarity with Agile/SCRUM process.

Customer facing break/fix for call center environments and remote workers.

Knowledge Centered Support (KCS); documentation and process.

Familiarity in supporting end-user issues with the following technologies but not limited to:Salesforce, VOIP, Interactive Intelligence, IVR, Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop, Knowledge of supported applications, such as: Slack, Zoom, ServiceNow, JIRA, Salesforce, Amazon Connect, Splunk

Workers across the US are welcome to apply. This group operates during Pacific Time business hours. Typical work schedule will be 9am-6pm PST.

Provide outstanding customer service to users with a wide range of backgrounds and technical abilities, and relationship-building skills.

Escalates and prioritizes defects and enhancements with Product Development/Product Management, advocating for our customers (the experts) on the appropriate resolutions.

Experience with IT Ticketing system (JIRA or SeviceNow).

Minimum H.S. Diploma, BS in Computer Science or related field preferred.

Our client is a leading Industry Type and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.



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