Senior Customer Service Representative

Marsh and McLennan Anchorage, Alaska
senior customer service customer service representative service representative representative customer service team assistance senior customer service representative service representative representative insurance
August 9, 2023
Marsh and McLennan
Anchorage, Alaska
OTHER

Senior Customer Service Representative
 

As a Senior Customer Service Representative at Marsh McLennan Agency (MMA), you’ll contribute to revenue growth by assisting in the implementation of insurance solutions that meet clients’ needs. You’ll support client facing professionals within your team.

Interested? Keep reading.

Your goals. Your ambitions. Your definition of success. At MMA, we believe nothing should stand in your way of making these a reality. As an MMA colleague, you’ll get personal and professional development opportunities, a driven and entrepreneurial team-oriented environment, and leaders at all levels who are committed to maintaining high levels of colleague engagement.

As a part of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in risk, strategy, and people, MMA colleagues are part of a network of resources and expertise that sets our organization apart from the competition.

What can you expect?

  • Work directly with the Client Executive, ACE, Client Manager, Placement Specialist or Broker to provide our clients with the best possible service.
  • Gather information on exposures and operations to support preparation of submission and coverage specifications as needed.
  • Develops an understanding of clients’ business priorities and risk management needs.
  • Utilizes knowledge of industry, markets & clients in assisting in preparing underwriting specifications.
  • Supports team in producing client proposals and presentations.
  • Provides quality day-to-day service on client deliverables.
  • Provide assistance with coverage questions and program adjustments; solves problems regarding client account issues.
  • Provides necessary information to operations to create account information in databases (MINA, CMS, PCR, etc) and updates information as needed.
  • Supports Client Manager and MRC in the Claims Process.
  • Tracks and close for monies due until received from clients.
  • Key liaison/role for process and activities supported by Centralized Services, e.g. CIU, Certificates of Insurance, Auto ID cards and, Surplus Lines filings, including the utilization of MCD and other related tools, systems and templates.
  • Communicates with International network on administration of global programs as needed.
  • Understand and comply with Marsh Compliance and Transparency Standards.

Non Essential Duties

  • All other duties as assigned.

What you need to have: 

  • High School Diploma
  • Three-Four Years Related Experience
  • Demonstrated ability to handle multiple responsibilities and projects with a high degree of detail and organization.
  • Strong Oral and written communication skills and the ability to work with all levels of staff.
  • Agency Management System experience preferred.
  • Strong customer service orientation.

MMA encourages all its colleagues to pursue dreams without limits. We promote curiosity and creativity. We gain new insight from diverse thinking and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

We further believe a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep colleagues engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs. Our organization is no exception.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

At MMA, your future is limitless. For more information about our company, please visit us at: http://marshmma.com/careers.


Report this job

Similar jobs near me

Related articles