Fully Remote Helpdesk Support
ReqRoute,Inc
Remote
remote
helpdesk
troubleshooting
remote
calls
microsoft
microsoft office
helpdesk
customer centric focus
citrix
enterprise
active directory
windows
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October 15, 2022
ReqRoute,Inc
Louisville, KY
FULL_TIME
Tier 1 Helpdesk Support
Louisville, KY or Fully Remote
Contract
Responsibilities:
• Answer inbound calls from our internal clients at the branches.
• Educate clients on account services and capabilities
• Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• Have strong organizational skills, attention to detail, and excellent follow-up skills
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Your expertise
• Detail oriented (nothing gets past you)
• Proficient in Microsoft Office Suite
• 4-year degree in related field
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• Basic understanding of computer networking
• Monitor, speaker, mice and keyboard troubleshooting, ETC.
• Know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: [email protected]
Louisville, KY or Fully Remote
Contract
Responsibilities:
• Answer inbound calls from our internal clients at the branches.
• Educate clients on account services and capabilities
• Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
• Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• Have strong organizational skills, attention to detail, and excellent follow-up skills
• Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries
Your expertise
• Detail oriented (nothing gets past you)
• Proficient in Microsoft Office Suite
• 4-year degree in related field
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• Basic understanding of computer networking
• Monitor, speaker, mice and keyboard troubleshooting, ETC.
• Know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills
Sudhanshu Karmalkar
Technical Recruiter
ReqRoute, Inc
Phone: 415-691-4708
Email: [email protected]
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