EBS-Call Center Representative

Aston Carter Flint, MI
call center representative calls forms customer service call center test team accommodation recruiter remote education report
March 23, 2023
Aston Carter
Flint, MI
FULL_TIME
Job Description:
Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps.
Hours: Monday - Friday. Must be available from 8am-7pm. The managers will assign the persons shift.
Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. Process enrollment forms received. Document all calls received in State or Project systems. Report system issues, concerns, or discrepancies.
- Responds to enrollment, eligibility, or helpline services calls and questions, mails information in response to requests, and refers callers or their concerns to the appropriate department and documents the call in the appropriate systems.
- Educates beneficiaries on managed care or other DCH programs.
- Verifies enrollment and case information in CRM, Champs, and MAXeb. Maintains updated knowledge of plans and providers that are available to beneficiaries.
- Assists beneficiaries in enrolling/disenrolling in plans, and in selecting a Primary Care Provider, including entering enrollments into the appropriate system. Answers caller questions about completing applications.
- Reviews enrollment forms for accuracy and completeness.
- Assists beneficiaries with attestations and/or exemption forms in compliance with MDHHS requirements. Sends necessary letters to beneficiaries.
- Maintains updated knowledge of the project.
- Assists with on-the-job training for employees as necessary.
- Raises issues of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or
Call Center Manager.
- Meets all standards established for the position as outlined in the attached performance criteria.
- Performs other duties as may be assigned by management.
Skills & Qualifications:
- 6 months of customer service to qualify for the role.
- Feel comfortable working on a computer and the ability to use dual monitors
- 25 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
- They will have to talk and type at the same time (real time) while taking calls
- Great communication both verbal and written
- Clear and articulate speech as this position is over the phone
- Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
- Shift flexible
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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