Customer Support Lab Engineer

CommScope North Wales, Pennsylvania
customer support engineer test team engineering people management forward thinking customer support engineer rf replication product management
November 22, 2022
CommScope
North Wales, Pennsylvania
FULL_TIME
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

We are looking for extraordinarily hardworking and forward-thinking, people. If you would like to be part of a global multi-cultural team dedicated to delivering industry-leading performance through outstanding talent, a culture of innovation and collaboration, this is an opportunity you won't want to miss!

Due to growth and customer demand, we are currently recruiting for a customer support lab engineer for our field services lab team in Horsham PA.

How You'll Help Us Connect the World: As an ANS Customer Support Application Test Engineer for Active and Passive Optical Components and Active and Passive RF Components, you would be responsible for the testing and replication activities in New Products, concurrent deployments, and continuing issue replication efforts. Perform regular audits of customer outcomes, support activities, product development/launches, quality improvements, and other operations. Work on critical and complicated cases along with Customers, Field Engineering, Product Management team. We will look to you for on demand coaching, mentoring and educating of support team and customers to support technology, architecture, and product optimization. Independently take ownership of problems and steer/drive to resolution. Work closely with other managers and engineers, Quality, PLM and Engineering teams. Report complex technical issues up to higher management and executives. Find opportunities for new process and work improvement in manufacturing, engineering, quality and support. Represent our team in meetings with both internal and external customers. Suggest areas where team requires improvement on technical and soft skills. More specific test engineering responsibilities include:
  • Work as a point of contact for all test-related activities for worldwide customer and new product engineering support
  • Work as a full member of the Field Services and Product Management Teams in ANS
  • Generate detailed test plans and timelines based on product application, Commscope Performance Specifications and customer requirements. Approve final test plans and execution schedules
  • Ensure that all test resources (Test Technicians & Equipment) are available on time. Collaborate with the Test Lab Manager to predict, plan and implement test activities. Timely delivery of test reports according to project timeline.
  • Follow-up and support the internal and external customers
  • Review and approve test reports.
  • Handle multiple test projects simultaneously and provide planning support to involved parties
Required Qualifications for Consideration:
  • 4+ years of experience working with standard Broadband Access Transport Headend and Field Equipment
  • Experience in handling projects and driving outcomes
You will excite us if you have:
  • Interest in and affinity with all things optical and RF transmission in the telecommunications industry
  • Demonstrated ability to motivate and convince others
  • Background and experience using analytical and critical thinking skills
  • Ability to set appropriate priorities and take initiative for effective action
  • Commitment to values of integrity, innovation, teamwork, and continuous striving for improvement.
  • MS Office experience.
What happens after you apply? Learn how to prepare yourself for the next steps in our hiring process by visiting

Perks & Benefits: The candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan and participation in the Company's Annual Incentive Plan.

Our dynamic work environment attracts forward-thinking, hardworking, and caring people who strive to build what's next. We provide our employees with opportunities where they can innovate and build while growing and developing their careers. We grow with change and know the value diversity plays in bringing forth new insights and generating better solutions. Here, you will find a collaborative culture that encourages authenticity and champions inclusiveness. Come connect to your future.

Why CommScope: CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at . You can also learn more about CommScope's accommodation process and EEO policy at



Req ID 73925

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