Customer Support Specialist- Virtual

Lincare is the nation's leading provider of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Support Techs to join our team in Clearwater, Florida.

Customer Support Techs will work onsite at our corporate headquarters and virtually oversee the set-up of medical equipment/CPAP machines for our patients in their home.

Tasks:

Perform patient CPAP machine set-ups in a timely and professional manner
May also perform set-up of oxygen equipment and other durable medical equipment remotely
This includes completion of all required documentation
Instruct patient on the safe and proper use of equipment
Complete 48-hour CPAP Compliance report
Follow applicable policies and procedures of Lincare, including those in the Safety & Regulatory Manual including General Safety
Complete all necessary paperwork and instruction of equipment using DocuSign and SameSurf for remote patients
Equipment Technicians are part of our Clearwater Virtual team
This is not a remote position
Employee is required to work out of our corporate headquarters in Clearwater

Qualifications:

Must have good interpersonal, verbal, and written communication skills
Must be computer-literate
Must be able to read and interpret instructions, effectively communicating them to patients
Must have a high school diploma or equivalent
Valid driver's license
Customer Service experience
Must type at least 35 wpm

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Medical specialties:
Home Health
Pulmonology
Schedule:
Monday to Friday

Ability to commute/relocate:
Clearwater, FL 33764: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location