Customer Service Representative
Social Security
St. Petersburg, Florida
customer service
veterans
armed
social security
security
ssa
security administration
administration
customer service
customer support
representatives
speaking
regulations
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June 2, 2023
Social Security
St. Petersburg, Florida
Social Security Administration is currently hiring for a Customer Service Representative in St. Petersburg, Florida.
Requirements:
Requirements:
- Experience working with customer support.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
Responsibilities:
- As the first point of contact, Customer Representatives are responsible for speaking with beneficiaries or inquirers to provide information by phone or in-person on Social Security laws, rules, and regulations.
- Obtain information to determine eligibility and entitlement for programs administered by SSA and updating claim information using SSA systems.
GS-5 through GS-7 with GS-8 promotion potential
Veterans' Recruitment Appointment (VRA)
VRA eligibility applies to the following categories:
- Disabled veterans;
- Veterans who served on active duty in the Armed Forces during a war declared by Congress, or in a campaign or expedition for which a campaign badge has been authorized;
- Veterans who, while serving on active duty in the Armed Forces, participated in a military operation for which an Armed Forces Service Medal (AFSM) was awarded; and
- Veterans separated from active duty within the past 3 years
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