Business Technology - Application Support Manager (10867- CSL)
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This role is for coordinating demand management activities as a Global I&T representative and for providing assistance on the development of Global Procurement activities for CSL Behring and Seqirus. You will analyze business and technical processes to develop new and modified business processes as well as solutions. This role requires knowledge of requirements elicitation techniques, software/system development lifecycle, and business analysis deliverables.
The Role
Reporting to the STP Lead, the main responsibilities and accountabilities are:
Assists the ERP Global Source to Pay (STP) Lead and the Solution Integrator to coordinate demand management activities in a managed services environment.
Utilizes specific techniques to elicit requirements from CSL Behring and Seqirus business stakeholders, analyses, organizes, documents, and validates the resulting requirements, and communicates and secures agreement on the requirements across all stakeholders.
Establish relationships with Run / Project team members, CSL Behring Payment Management stakeholders, and liaises between the business and technical members of the STP team (CSL and the Managed Service Provider), ensuring that the team understands the business customer needs.
Build and update models, diagrams, information flows and other documentation to describe business processes, conceptual information models, organizational structure, and business area context and/or system requirements.
Analyze the current environment for repetitive issues and activities that can be solved proactively rather than reactively.
Supports contingent worker oversight for supplemental contract Business Analysis resources that may be required.
Seeks to become subject matter expert on the processes and systems related to their assignments. Must have ability to create technical and training documentation as needed to support the Global I&T organization.?
Analyze the current environment for repetitive issues and activities that can be solved proactively rather than reactively.
Work with the Managed service provider on all Payment Management activities.
Support all integrations with Payment Management, OpenText Intelligent Capture and Concur solutions as it relates to the S4 ERP and fringe applications within the SAP ecosystem.
Skills & Experience
- 7 ?years of experience in application solution design standard requirements business analysis techniques such as data analysis, process analysis, interviewing, and use case development.
Technical training in SAP Procurement and Accounts Payable Modules- Understanding SAP’s multiple payment activities
6 years with SAP S4 and/or ECC Design, configuration, and implementation experience
2 years of run support in S4/ECC.
2 years’ experience maintaining and supporting OpenText VIM
Understanding Ariba Network, Open Text Intelligent Capture, OpenText VIM software packages and their communication with SAP is preferred.
End to end implementation project experience in Open text VIM with S4 HANA/ECC
Working knowledge in OpenText OCR packages like Intelligent Capture, Invoice Capture Center or Business Capture Center, Barcoding/QR and Open Text Archive Server.
Proficiency in integrating OpenText VIM with Ariba Network and other EDI partners.
Experience in handling custom enhancements in OpenText VIM
Experience in working with OpenText VIM Fiori apps like VIM Workplace and VIM Analytics.
Lifesciences/Biotech or similarly regulated environment experience preferred.
Familiarity with software/solution delivery life cycles.
Facilitation, organization, and written communication skills.
Ability to work in ambiguous situations.
Demonstrated skills in analysis and problem solving
Manages applications engineering team who research, collect and report information on the ability and capacity of company products and competing equipment. Oversees and contributes to the design and development of equipment and systems or redesign to existing equipment to fulfill the needs of customers. Ensures projects are completed on time and within budget. Acts as advisor to applications engineering team regarding projects, tasks, and operations. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complex tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to head of a unit/department. This person would be leading the Payment Management Area.
The person can be remote but US based.
Salary based on experience
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