Director, Transformation

Job Title: Director, Transformation Job Description At Concentrix, we strive to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, were committed to making Concentrix the best place to grow a career, too. We are Concentrixs Corporate Transformation Division. Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial team where you can reimagine the boundaries of your career. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future! Responsibilities Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization Maintain an integrated view of all initiatives and oversees tracking of risks Assist in identifying, resolving, and escalating issues cross-functionally that impact delivery timelines Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads Engage senior-level executives by building relationships, establishing credibility, conducting substantive content discussions, diagnosing needs, solving problems, and identifying relevant resources Assist with developing business cases to analyze feasibility and impact Help employees to develop a clear understanding of what they will need to do differently as a result of changes in the organization See the risks of cutting corners and provides suggestions to keep things on time and at quality standards Share information, advice, and suggestions to help others be more successful Empower teams to produce results with a sense of urgency and passion Understand company strategic goals and helps set priorities for the team Drive the team to deliver quality product ahead of deadlines and create a positive impact Adept at working cross-functionally to drive improvements in process and knowledge management Foresees issues and works proactively to make changes before they become issues Required Qualifications: Bachelors degree in computer science, engineering or relevant field and Proven Experience of change management or transformation experience; OR Extensive Experience of change management or transformation experience Extensive Experience of Program Management experience in a matrix environment Demonstrated experience with the strategic and operational aspects of IT transformation and associated change management projects Experience collaborating cross functionally within all organizational levels to build collaborative relationships Experience leading acquisition integration, enterprise system upgrades, or similar projects utilizing full project life cycle from initiation to deployment Ability to lead project-based efforts to drive efficiency Preferred Qualifications: Masters degree Working knowledge of the Scaled Agile Framework Proven Experience managing ERP implementation or upgrades Experience with eCommerce Experience in the contact center or BPO industry Six Sigma Greenbelt or Blackbelt PMP certification preferred OCM (Organizational Change Management) certification preferred. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Location: USA, NY, Work-at-Home Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/) Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.