Senior IT Project Manager
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Authorized and accountable for the strategic planning and development and implementation of significant and highly complex IT initiatives. Manage all aspects of project deployment through creating detailed project plans and facilitating communication with internal and external project team members.
JOB RESPONSIBILITIES
Provide strategic planning, expert advice, and consultation on the design and implementation of effective administrative and business processes including analysis, redesign, reengineering and organizational effectiveness utilizing comprehensive knowledge obtained through experience.
Provide senior-level project management skills to develop and implement IT strategic initiatives through participating in all aspects of project deployment including product research, vendor interviewing and contracting and testing.
Assemble project teams, assign individual responsibilities, and create complex project plans to detail the steps to implement initiatives including developing a project schedule to ensure a timely delivery and determining appropriate resources.
Perform periodic cost and productivity analysis of project plans to ensure adherence to established budgets and timelines.
Act as a liaison between team members and functional area management requesting the project.
Participate in establishing, organizing, and implementing short and long range goals, objectives, and policies and procedures.
Provide direction and support to project management staff.
Communicate with Executives, Sr. Management, vendors, and various internal and external departments regarding the current project initiatives and to gather feedback on new initiatives and interests. Obtain guidance and approval as required to advance initiatives.
Provide direction and training to lower level analysts and Project Managers.
Proactively recommend corporate-driven projects, communicate issues, concerns and questions, and understand changing project requirements and best practices.
QUALIFICATIONS
JOB REQUIREMENTS
Minimum Education and Experience:
Bachelors Degree or equivalent related work experience
Licenses or certifications: Project Management Professional (PMP) certification/or meets pre-certification requirements required
Knowledge, Skills and Abilities:
Six or more years of demonstrated project management experience required. Experience in multi-disciplinary business or functions across (ARM, CRM, Infrastructure and Corporate Systems) required.
Leadership skills
Ability to schedule and manage tasks effectively
Conflict resolution and problem-solving skills
Risk, Issue and Change management
Written and verbal communication skills
Cost control and budgeting skills
Teamwork and motivational skills
Organizational and multitasking skill
All Alorica IT Project Managers must possess the "Fundamental 10" attributes and exhibit them in all areas of their work:
1. Leadership
2. Delegation
3. Communication
4. Problem-solving skills
5. Empathy
6. Collaboration
7. Competence
8. Integrity
9. Organization
10. Team Development
Equal Opportunity Employer - Veterans/Disabled