Call Center Representative
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We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Some of your responsibilities as a Call Center Rep will include:
- Managing a large volume of inbound calls
- Respond to agents and policy holder inquiries
- Receive and process incoming telephone requests
- Provide accurate information or explanations
- Update records
To qualify, you must be dependable with positive attitude. In addition, you must have:
- Good computer skills
- Customer service experience (call center)
- Ability to prioritize multiple responsibilities and work in a high pressure, time intensive environment
- Working knowledge of Insurance products preferred
- A High School Diploma or equivalent
Job Type: Full-time
Pay: $11.15 - $22.46 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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