Technical Support Specialist
Jobtitle:
Technical Support Specialist
$5,000.00 Sign on Bonus currently available.(Not applicable to internal employees.)
A Technical Support Specialist provides technical assistance and support to customers and clients who are using company's products and services. They respond to inquiries, troubleshoot technical issues, and resolve problems in a timely and efficient manner. Some specific tasks they might perform include:
- Responding to customer inquiries via phone, email, or chat
- Troubleshooting technical problems and identifying solutions
- Providing step-by-step guidance to help customers resolve issues
- Escalating complex problems to higher-level technicians as needed
- Keeping detailed records of customer interactions and problem resolutions
- Updating knowledge base articles and FAQs to improve support accuracy
Our technicians earn between $384.50 – $1105.5 weekly. With our amazing salary opportunities, our average starting salary begins at $31,239 per year.
Technical Support Specialist Benefits:
- A competitive salary for all levels of experience, including more than $20 per hour with related experience and a post-high school education
- Incredible opportunities for career growth
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement programs
- Paid time off
- Employee discounts up to 50% off on eligible ATT mobility plans and accessories, ATT internet (and fiber where available) and ATT phone
What a typical day like? You’ll work independently at our customer homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services.You’ll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you’re putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true, no two days will be the same.
Qualifications and Requirements:
- Work a flexible schedule, including evenings and weekends
- Possess a valid state driver license
- Lift and move up-to 60 lbs – some of our ladders weigh 50-60 lbs
- Weigh less than 325 lbs., required for ladder safety
- At times work in confined spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency callouts and holiday work
- Identify wire and cable colors
- Qualify on pre-employment assessments
- Have a High School Diploma or GED
Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success.You’ll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths.
Sign-on bonus is paid out as follows: $1,000 upon successful completion 90 days in the position; $1,500 additional paid upon the obtainment of 6 months service, and additional $2,500 upon the obtainment of 1-year service, provided the employee has no COBC violations or written disciplinary actions
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