Technical Support Specialist

AT&T Sebring, FL
technical technical support technical technical support high school training technical assistance assistance technical issues email troubleshooting identifying customer interactions
March 26, 2023
AT&T
Sebring, FL
FULL_TIME
$31239/YEAR

Jobtitle:

Technical Support Specialist

$5,000.00 Sign on Bonus currently available.(Not applicable to internal employees.)

A Technical Support Specialist provides technical assistance and support to customers and clients who are using company's products and services. They respond to inquiries, troubleshoot technical issues, and resolve problems in a timely and efficient manner. Some specific tasks they might perform include:

  • Responding to customer inquiries via phone, email, or chat
  • Troubleshooting technical problems and identifying solutions
  • Providing step-by-step guidance to help customers resolve issues
  • Escalating complex problems to higher-level technicians as needed
  • Keeping detailed records of customer interactions and problem resolutions
  • Updating knowledge base articles and FAQs to improve support accuracy

Our technicians earn between $384.50 – $1105.5 weekly. With our amazing salary opportunities, our average starting salary begins at $31,239 per year.

Technical Support Specialist Benefits:

  • A competitive salary for all levels of experience, including more than $20 per hour with related experience and a post-high school education
  • Incredible opportunities for career growth
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement programs
  • Paid time off
  • Employee discounts up to 50% off on eligible ATT mobility plans and accessories, ATT internet (and fiber where available) and ATT phone

What a typical day like? You’ll work independently at our customer homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services.You’ll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you’re putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true, no two days will be the same.

Qualifications and Requirements:

  • Work a flexible schedule, including evenings and weekends
  • Possess a valid state driver license
  • Lift and move up-to 60 lbs – some of our ladders weigh 50-60 lbs
  • Weigh less than 325 lbs., required for ladder safety
  • At times work in confined spaces or aloft (up to 28 ft.)
  • Be available for overtime, emergency callouts and holiday work
  • Identify wire and cable colors
  • Qualify on pre-employment assessments
  • Have a High School Diploma or GED

Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success.You’ll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths.

Sign-on bonus is paid out as follows: $1,000 upon successful completion 90 days in the position; $1,500 additional paid upon the obtainment of 6 months service, and additional $2,500 upon the obtainment of 1-year service, provided the employee has no COBC violations or written disciplinary actions


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