Prime Brokerage CSR - B11-Hybdrid

Job Background/context: Prime Broker Middle Office supports the Prime Brokerage Business, and is part of the overall Prime Finance Business unit. The department consists of a client-aligned operational client service and a risk & control team. The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients. The successful candidate will be the main point of contact for all operational queries for that client and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations. Job Purpose: Responsible for providing operational client support for Priority and high focus Prime Brokerage clients. The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service covering trade handling, fails management and client account management queries. This is a client focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase both the client experience and potential business revenue. Key Responsibilities: Generally the successful candidate will: Main point of contact for client/administrator operational queries Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators Management of client settlement activity, liaising with settlements and clients to resolve any issues Management of client cash activity, authorisations, reporting and query resolution Review client cash balances / portfolios for operational issues Liaise with Citi execution desk on booking issues Documentation and publication of MIS where required Completion of all daily processes and controls including ad-hoc tasks that may be assigned. Driving initiatives to reduce Manual Touch Points (MTP s) Development Value: Client service skills development and exposure to clients/business. Develop an in depth knowledge of the products, markets and processes being supported Exposure to products supported by the Prime Finance Middle Office. Fully proficient in the use of technology within own department. Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills. Self motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded career Person Specification Knowledge/ Experience: Client service experience essential Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area. Understanding of settlement principles and practices. Work experience in the Financial Services Industry is a benefit. Displays a well-developed ability to schedule work and understand relative priorities. Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner. Skills/Competencies Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications. Communication Ability to articulate clearly and communicate effectively at all levels. Problem solving - Resolve problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards. Planning and Organising Ability to work independently and multitask under pressure. Teamwork - the ability to demonstrate interest, skill, and success in getting groups to work together Attention to detail Diligently attends to details and pursues quality in accomplishing tasks. Leadership Ability in developing others via coaching and mentoring for effective performance management. Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client. Qualifications: Degree qualification or equivalent, with Financial Services focus. Industry exams e.g. IAQ module exams or equiv. Candidates who do not meet these criteria may be considered if equivalent aptitude can be demonstrated through professional experience. Job Family Group: Operations - Transaction Services Job Family: Securities and Derivatives Processing Time Type: Full time Primary Location: Tampa Florida United States Primary Location Salary Range: $39,520.00 - $46,800.00 Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or