Patient Access Representative 1

Who we are:

Federally Qualified Health Center dedicated to improving the quality of our services and transforming how this care is delivered to improve health outcomes, patient satisfaction, and the efficiency of the delivery of care.

Our Mission: Provide affordable, high-quality health services and remove inequities to improve the lives of all.

Our Vision: Healthy Lives. Thriving Communities. Mutual Trust.

Our Values: Equity, integrity, collaboration, accountability, innovation, service excellence, stewardship.

What we are looking for:

The Patient Access Representative 1 customer services by answering incoming calls from patients and scheduling appointments using the practice management system. Patient Access Representative 1 will perform all necessary actions to assure quality customer service, in accordance with the Heartland Health Services’ (HHS) mission, strategic goals, federal and state laws and regulations, performance and outcome objectives, and accreditation standards.

Job Qualifications

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  High school diploma or equivalent.
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  Courteous, efficient telephone manner; prompt routing of calls.
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  Ability to read and write in order to review, file, and maintain patient medical records and charts, as well as ability to operate standard office equipment at a level normally acquired through completion of high school.
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  Ability to work varying schedules and have reliable transportation.
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  Ability to communicate with supervisor via cell phone regarding staffing changes.
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  Strong interpersonal skills to greet patients, visitors, and staff with a smile and obtain required information and respond to their questions.
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  Analytical ability to balance and organize work in order to perform multiple functions for the department.
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  Basic Microsoft Outlook, Word, and Excel knowledge preferred but not required.
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  Bilingual in Spanish preferred but not required.

Schedule

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  Monday through Thursday 4pm-8pm
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  Saturday 9am-1pm
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  20 hours a week