Sr. Design Operations Manager

Be unstoppable with us!

T-Mobile is synonymous with innovation and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won t stop!

Job Overview

T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customers pain points.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

We are looking for a Senior Design Operations Program Manager with extensive knowledge in user experience program management and a strong background in driving large product initiatives forward. This role is responsible for the strategy, planning and delivery of programs and processes to amplify user experience research and product design value across the Digital organization.

The ideal candidate will play an integral role of inspiring better Digital customer experiences, ranging from consumer to business markets. You must possess excellent skills for end-to-end cross-functional communication and understanding, be proactive in mitigating risks and resolving roadblocks, drive progress towards goals and objectives, and provide peer coaching support to other design operations program managers.

The Senior Design Operations Program Manager will be play a critical role in managing complexity and navigating ambiguity across cross-functional teams, to continuously bring product design and innovation to the forefront and putting the user at the center of everything we do.

Job Responsibilities:

• Continuously examine, experiment, and measure improvements to operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact.
• Possess a proven track record of partnering across a wide array of internal business groups, external marketing agencies, executive stakeholders and execution partners.
• Collaborate with Research, Data Analysis, Product and Marketing to provide strategic thinking on long-term roadmaps and scope, effectively and persuasively communicating user experience recommendations.
• Partner with business and product partners to establish key performance indicators to track progress and build on improvements to strategic customer initiatives.
• Strong capacity for leading change, dealing with ambiguity and proactively recommending creative solutions versus waiting for direction from others. Requires minimal to no supervision.
• Define, implement and templatize the end-to-end process from road mapping, intake, delivery, design review and approvals, to release.
• Oversee and manage project status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary.
• Assess changes in scope and impact to budget and timeline, communicating effectively with both internal and external partners.
• Provide status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives.
• Lead and oversee high priority programs and strategic initiatives with a focus on unblocking barriers and gaining clarity in ambiguity and fast-paced environment.
• Define and measure impact of program both quantitively and qualitatively.
• Facilitate collaboration and continuous improvement: Lead RACI exercises with cross-functional partners during initiation of new projects; postmortem retrospectives to foster understanding among varying disciplines and determine action items for improvement.
• Direct and delegate to both agencies and internal individual contributors with clear expectations.
• Evaluate & implement the industry s best tools with other DPM s, researchers, designers and cross-functional partners to solve our growing need to collaborate globally.
• Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects.
• Highly organized with strong writing, influencing skills and impeccable attention to detail.
• Education:

• Bachelor s degree
• 4-7+ years of experience design project or program management experience across digital ecosystems, including but not limited to eComm, Apps, Web and Design language systems.
• Proven track record of partnering across a wide array of internal business groups, external marketing agencies, executive stakeholders and execution partners.
• Ability to delegate tasks across multiple projects and workstreams (resource management, capacity tracking, resource planning, etc.)
• Experience with communication, workflow and creative asset management systems such as Asana, Workfront, Jira, Sketch, Figma, Slack and similar tools.
• Strong written and oral communication skills. Confidence developing and presenting materials to stakeholders - including Director and VP-level senior leadership.
• Experience managing project and scrum teams in Agile environments.
• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines fully vaccinated as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
  
  
Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

Never stop growing!

T-Mobile doesn t have a corporate ladder it s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it s that shared drive to aim high that drives our business and our culture forward.

If you d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.