Full- Time Contact Center Representative
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Do you pride yourself in providing excellent member service? Are you excited to come to work and learn more about the products and services we offer our members? Do you thrive on the opportunity to help members resolve their financial needs? Do you have a clear and concise voice that projects confidence and knowledge while being able to empathize with a member that is having a tough day? Are you able to remain calm and objective while working with upset and angry members?
We are looking for you! Consider applying for Contact Center position! Our Contact Center is primarily located in the Pearland West branch with the ability to work at the Mortgage & Insurance Center in Pasadena as needed.
The Contact Center Rep is a full-time position.
The schedule for this position is M-F 10am - 7pm, alternating Saturdays.
Role:
The primary purpose of this position is to assist Gulf Coast Educators Federal Credit Union deliver on its mission of "building life-long relationships one member at a time". To achieve this mission the position must deliver high quality service to both internal and external members. Responsible for answering member calls regarding account information, resolving member
questions, and providing accurate information to members on policies and procedures with moderate supervision. Responsible for selling the credit union's products and services to provide members with all financial services appropriate for them.
This position will also:
- Respond to secure messages
- Perform Glia interactions
- Review remote deposit items
- Provide technical support for: online billpay, Zelle, and online banking.
- MUST be self-motivated; ability to multi-task and be a problem solver.
- MUST be able to clearly and concisely communicate verbally over the phone and in writing using electronic media (email, Glia, etc.).
- Basic IT vocabulary is helpful.
- Must be dependable, reliable and trustworthy.
- Successful post-offer, pre-employment background screen is required.
Benefits
Full-time employees are eligible for medical, dental, vision, life insurance and disability, most of which is paid by company. Paid time off benefits. Company Uniform.
All employees can participate in 401(k) with 5% match after eligibility period.
Tuition Reimbursement available for Business degrees.
Great work environment.
EOE Disabled/Veteran