Guest Service Sales Associate

The role of a Call Center Representative is to represent European Wax Center in a professional and consistent manner, while upholding the company's core values. This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns. The Call Center Representative is the first impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude.

Duties and Responsibilities:

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast-paced environment
• Ability to handle escalated calls with confidence and professionalism.
• Must be a team player and pick up shifts, if needed
• Responsible for educating guests on current in-center promotions.
• Responsible for arriving to work on time.
• Responsible for following all corporate policies and procedures.
• Responsible for center cleanliness
• Other duties as assigned

Knowledge and Skill Requirements:

• High school diploma or equivalent is required.
• Ability to prioritize work effectively.
• Strong verbal communication skills.
• Ability to receive constructive feedback from team and management
• Must have flexibility to meet shift requirements, be able to work flexible days/hours, including weekends
• A positive, friendly, upbeat, and personable demeanor.
• An ability to work independently with limited supervision.
• Full understanding of the EWC values, vision, and strategy. The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Types: Full-time, Part-time'

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Work Location:

Multiple locations/Work Remotely: No

Job Types: Full-time, Part-time

Pay: From $13.69 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid training
• Vision insurance

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:
Our proprietary Comfort Wax�
Private waxing suites
A crisp, clean environment
And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.