Call center agent

Full Job Description

Apply today to be one of our client’s Call Center Agents with career growth opportunities! You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries.

This position is fully remote.

As a Call Center Agent, you will :

• Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client’s brand reputation in a prompt manner


• Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology


• Communicate ideas to change the business have an eye for details and excellent follow-up


• Be an expert in the client’s brand, products, and services to answer all customer questions


• Attract and retain customers by answering suggesting information other products and services to meet their needs


• Keep records of customer interactions, transactions, comments, and complaints


• Contribute to team efforts by accomplishing related results as needed

Education :

High School Diploma or GED Equivalent

Experience :

• Minimum of 2 years of experience working directly with customers


• 1 to 3 years in a call center environment preferred

Skills / Knowledge :

• Bilingual in English and Spanish preferred



• Innovative team player that is cooperative


• Exceptional communication skills both written and verbal


• Ability to prioritize multiple requests providing timelines


• Goal-oriented and emphasizes accountability for delivering results


• Have a passion for execution and success

Job Type : Full-time

Pay : $19.00 - $20.00 per hour

Benefits :

• Dental insurance


• Health insurance


• Vision insurance

Schedule :

• 8 hour shift


• Monday to Friday


• Weekend availability

Supplemental Pay

Commission pay

Education :

High school or equivalent (Required)

Experience :

• Customer Service : 1 year (Preferred)



Last updated : 2022-11-24