Call Center Agent - Remote
NVISION EYE CENTERS
Remote
call center
remote
ophthalmology
calls
patients
call center
customer service
nvision
providers
ophthalmic
clinics
delivery
raising
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November 22, 2022
NVISION EYE CENTERS
Aliso Viejo, California
NVISION� Eye Centers is the leading ophthalmology partner comprised of the nation s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors #1 Choice�.
- Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction.
- Able to answer questions related to Ophthalmology and evaluate when to escalate up.
- Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
- Places outbound telephone calls.
- Researches and resolves issues to ensure patient retention and satisfaction.
- Directs calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to physicians/practice manager.
- Schedule appointments correctly servicing multiple centers.
- Maintains knowledge of company products and customer service processes
- Ability to handle a Call Center environment work quickly and multi-task.
- 2+ years experience in high volume call center preferred but willing to train the right person
- Ophthalmology experience
- Associates degree and/or other comparable degree is a plus
- Bilingual is a plus (English/Spanish)
- Remote however must be located in CA, AZ, NV, WA or OR
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