Customer Care Specialist- East Hanover, NJ
Amplity Health
East Hanover, New Jersey
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November 24, 2022
Amplity Health
East Hanover, New Jersey
Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients.
- Provides customer service support in handling all patient inquiries through phone, eMail, direct mail and other channels
- Maintain excellent quality standards, adhere to approved materials and guidelines
- Accurately collect information required by individual programs and correctly capture in specific program databases
- Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
- Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
- Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client s Working Practice Documents (WPDs)
- Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
- Adhere to all company policies and Standard Operating and Working Procedures
- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
- Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
- BA/BS degree or relevant work experience
- Customer service-related experience
- Expert level typist
- Proof of COVID 19 Vaccination Required
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