Customer Support & Clerical Specialist

Why Soar Converting Solutions?

• Newly constructed state of the art facility that is safe, comfortable and clean.
• Innovative new equipment
• A great company for those who work hard
• Instills passion and purpose
• Promotes career growth and development
• Encouragement to all
• Gratitude for all
• Security
• Family owned with family values and culture
• Rapid Growth
• Job Type: Part-time
• Pay: $37,400.00 - $45,700.00 per year

Office Administrator & Customer Support Specialist

We are searching for an experienced Customer Support & Clerical Specialist to join our company. The daily job duties include, processing customer orders, preparing pricing documentation and proposals, responding to customer calls and emails, inputting data into our customer management system, providing technical information, and completing customer paperwork. Our overall goal is to find the right person to manage the entire process, enhancing business growth, ensuring sustainability, and increasing customer satisfaction

Essential Functions:

• Maintain relationships with customers and support them with technical inquiries
• Input customer orders and issue orders to supplier
• Create and record customer invoices

• Provide shipping and fulfillment support of products in warehouse
• Track orders and shipments for customer deliveries
• Track inbound and outbound shipments to ensure on time delivery, resolve conflicts in delays and monitor freight expenses
• Stay up to date with company and product updates and communicate changes to customers

• Provide general assistance in office and warehouse
• All SOAR CONVERTING SOLUTIONS employees are expected to perform any assignment or job task according to the stated safety policies and procedures.
• All SOAR CONVERTING SOLUTIONS employees are expected to produce our products in a manner that exceeds the quality and value expectation of our customers and consumers by adhering to Good Manufacturing Practices, Policies and Procedures outlined in our Safe Quality Food Program.

Skills & Abilities

• Able to understand business requirements, communicate strategy, and meet with the sales team to develop plans of action
• Effective written and oral communication skills that demonstrate the ability to express ideas and exchange information clearly and concisely
• Team player and effective in resolving issues
• Organizational skills to anticipate, plan, prioritize and self monitor workload
• Independent thinker and self sufficient in some aspects of the role

Required Qualifications:

• Proficient in Microsoft Office programs (Outlook, Word, Excel)
• Able to write and communicate clearly and professionally
• Able to lift 25 lbs

Candidate traits:

• Professional demeanor and passion for customer service and satisfaction
• Lean work approach, seeking room for improvement
• Flexible and able to multitask

Job Type: Part-time

Pay: $37,400.00 - $45,700.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Green Bay, WI 54313: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location