Product Support Analyst 2

The Teltech Group Austin, Texas
product support analyst microsoft windows security administration sql active directory monitoring technical management maintenance microsoft sql server
January 21, 2023
The Teltech Group
Austin, Texas
FULL_TIME
Overview:


_


Submission Deadline: 1/28/2022


54222ITSAC2



Location: The primary work location(s) will be Austin, Texas 78701. No relocation is available for this position. Candidate must reside in the Austin, TX area.



Duration: Services are expected to start 02/14/2022 and are expected to complete by 08/31/2022. This service may be amended, renewed, and/or extended.



Cancer Prevention & Research Institute of Texas requires the services of 1 Product Support Analyst 2, hereafter referred to as Candidate(s), who meets the general qualifications below.




Responsibilities:

_

  • Provides ongoing maintenance, troubleshooting and security patching to SharePoint farm and related infrastructure services including Windows Server, Microsoft SQL Server, and Active Directory.

  • Performs ongoing system monitoring, verifying the integrity, availability and performance of the SharePoint farm environment, server resources, systems, and key processes, regularly review system and application logs, and verify completion of any scheduled jobs.

  • Adds/removes users, sets user permissions, and controls access to document libraries and workflows using Microsoft SharePoint. Active Directory and Microsoft SQL Server.

  • Manages a role-based Active Directory administration security and delegation model.

  • Performs standard backup procedures and data retrieval operations as needed to prevent data loss.

  • Provides intermediate deskside, email and telephone-based technical support for end-users in areas such as Microsoft SharePoint, SharePoint Workflows, Microsoft InfoPath, Windows OS, Microsoft Office 365 (Word, Excel, Outlook, PowerPoint), Apple/iOS phones and tablets, network printers, enterprise copiers and client networking issues.

  • Aids in defining and assessing third-party outsourcing vendor services scope of work definitions and SharePoint farm data migration planning/implementation to alternative cloud service provider tools or platforms.

  • Participates in ongoing change management planning, deployment and review related tasks.

  • Creates and maintains technical documentation of systems, services and applications including user guides.

  • Possesses strong knowledge in change management, version control and process.

  • Performs other duties as assigned.



Qualifications:

_


Minimum Requirements:


Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Candidates with prior experience working with a State of Texas agency highly recommended to apply.


Years


Required/Preferred


Experience


4


Required


Demonstrable experience administrating a SharePoint farm environment in a production setting including processing change requests, providing system and service performance monitoring, managing user permissions, deploying security patching and software u


4


Required


Advanced knowledge of Microsoft Windows Server administration including user, group and computer object administration including Group Policy, performance monitoring, security patching and maintenance


4


Required


Advanced knowledge of Microsoft SQL Server administration, maintenance, security, backup and recovery and performance monitoring standards


4


Required


Experience providing deskside, phone and web-based end-user support for SharePoint, InfoPath, SharePoint Workflows, Windows 10, Office 365, and Office desktop applications (e.g., Word, Excel) and iOS devices


4


Required


Desktop computer hardware experience with strong background in desktop support and break/fix procedures


3


Required


Knowledge of occupational hazards and standard safety practices and procedures


3


Required


Intermediate knowledge of networking fundamentals including TCP/IP and SSL with a strong understanding of wireless networking (802.11g/n/ac) with the ability to troubleshoot client connectivity issues on Windows 10 workstations and iOS devices


1


Required


Experience utilizing Agile and/or Scrum project management framework


1


Required


Must be available to work weekends and/or after-hours with advanced notice


1


Required


Must be able to work cooperatively and to maintain effective working relationships to accomplish job responsibilities


1


Required


Demonstrate a professional, courteous approach to any end-user interactions and to be able to communicate issues and resolutions in a clear, non-technical manner


1


Required


Highly self-motivated and directed with the ability to effectively multitask, prioritize and execute tasks in a high-pressure environment while providing timely project/task updates


1


Required


Adept at reading and comprehending technical documentation and procedure manuals


1


Required


Must be able to safely lift and/or move up to 50 pounds and utilize ladders


1


Required


May be utilized as part of a department 24/7 on-call scheduled rotation


2


Preferred


Microsoft Office 365 Administration including account provisioning/deprovisioning, Azure Active Directory, SharePoint Online and Exchange Online


1


Preferred


Experience with major cloud IaaS provider (e.g. Microsoft Azure, AWS, etc.) with virtualized SharePoint, Microsoft SQL and/or Windows Servers


1


Preferred


Experience utilizing Atlassian’s JIRA Service Management, JIRA and Confluence for ticket and project tracking and project documentation

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