Customer Service Representative

The Arena Group Akron, OH, OH
customer service customer service representative service representative representative customer service customer support remote medical dental pto customer service rep calls sms
January 3, 2023
The Arena Group
Akron, OH, OH
FULL_TIME
[Customer Support / Remote] Anywhere in U.S. / Medical, Dental and, Vision / 401K match / PTO - As a Customer Service Rep you'll: Handle customer service queue of incoming member calls and emails within the SLA goals; Handle live chat and SMS text queues within the SLA goals; Process daily orders including subscription upgrades, username changes, service changes, refunds, and cancellations; Process all credits and adjustments to member accounts; Update and document all systems of record with customer interactions outcomes, the reason for the contact and any comments or feedback; Achieve the assigned retention goals by saving members from cancelling subscriptions...Hiring Fast >>

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