Level 4 Desktop Support Tech

This position is for a staff IT Support technician who is under moderate supervision. Conduct moderately complex documentation activities. Coordinates installation of moderately complex hardware and software. Assists in orienting, training, and assigning work of technical/business support employees.

Primary Responsibilities:

Works under moderate supervision to aid in one or more disciplines within IT, (e.g., business, and technical application, IT infrastructure, security and compliance, desktop support, database maintenance etc.).

Supports, maintains, develops, and troubleshoots the operational network computer and telecommunication systems and related hardware and software components.

Performs hardware and software installations, upgrades and maintenance of network computer systems, components, and applications.

Provides and implements measures to improve the performance, security and/or availability of computer (operating) systems, components, and applications.

Monitors and documents computer (operating) systems, applications, and hardware operational statistics (usage, performance, security/access, errors, availability, etc.).

Assists in developing and enhancing the network computer systems, operating systems, applications, and components.

Works closely with the Network Administrators to monitor, analyze, and troubleshoot local area networks and components.

Ensures business data and systems are adequately protected and backed up in accordance with existing procedures and guidelines.

Installs, configures, troubleshoots, and maintains end-user systems and applications.

Remains up to date with the latest relevant technology developments to ensure industry best practices and developments are known and investigated for applicability for the company.

Participate in projects with other IT departments and/or external vendors.

Performs other related duties as required.

Skills:

Support, Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Technical support, Windows, Office 365, Servicenow, Mac

Top Skills Details:

Support,Desktop,Windows 10,Troubleshooting,Customer service,Active directory,Technical support,Windows,Office 365,Servicenow

Additional Skills & Qualifications:

Excellent customer service, attention to detail, communication and documentation skills.

Must be a team player and willing to work outside the box to get things done as needed.

Experience with Windows 10, O365, Active Directory and VPN

Experience configuring and troubleshooting laptop and desktop computers.

Understanding of TCP/IP and basic networking skills.

Experience Level:

Expert Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.