Technical Support Engineer

High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We’re on a mission to slash billions from healthcare costs. It’s no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.

We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf'ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.

Who are we? We’re a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let’s talk.

Who you are

Moxe is searching for a Technical Support Engineer to join Moxe in meeting our AWS infrastructure and customer networking needs. The ideal candidate thrives on digging deep into technical issues and enjoys working with customers in the overall pursuit of strong relationships and high satisfaction. You’ll be engaging with challenging problems, collaborating on improvements to team tools and documentation, troubleshooting customer issues, and above all, making customer’s happiness a top priority. This position reports to the Manager of Technical Support.

What you'll do

Technical Support Engineers work deep in the guts of the Moxe system, ensuring customers have a world class experience. The entire support team is technically focused, and this position will work closely with Moxe’s Infrastructure team in fulfilling customer connectivity and file delivery needs, as well as being tasked with AWS and other infrastructure work for the Support team. Your first project will be understanding and then redeveloping Moxe’s site-to-site VPN solution, and training others on supporting it.

Responsibilities :

• Evaluate and understand Moxe’s current and future customer-focused infrastructure needs (VPN, SFTP, etc.) and drive improvement projects for supportability and scalability
• Work with Moxe’s customers to configure new connections and update/troubleshoot existing connections
• Engage with colleagues on the Technical Support and Implementation teams to improve processes, drive automation, and develop tools using technology such as Ansible, Jenkins, Terraform, python, and AWS infrastructure
• Project manage small to medium sized efforts internally and with customers to ensure speedy implementations and deployments
• Working with Engineering, Customer, and Product teams to enhance product functionality and reliability

What you'll bring

• 2 - 4 years of experience as a Technical Support, Systems Engineering, Network Engineering or similarly customer facing and technical role, ideally in the healthcare industry
• Has implemented and troubleshot a site-to-site VPN solution, preferably covering numerous endpoints of various technologies
• Strong analytical, organizational, problem solving, and troubleshooting skills
• Fast learner who thrives on digging into difficult and complex problems

Salary and benefits

• Unlimited PTO
• 11 paid holidays
• Paid Parental Leave
• Medical, Dental, Vision, 401K

Got Moxie?

Join Moxe We’re a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let’s talk.

All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

For more information on Job Opportunities at Moxe Health, please email [email protected]