Patient Service Associate

Department/Unit: HBD - General Pediatrics Work Shift: Day (United States of America) Position Summary: Register patients, update insurance information, schedule visits, and other duties as assigned to coordinate patient appointment scheduling. Interact with a diverse patient population. Utilize the electronic medical record to maintain patient records via registration process and scan functionality. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned. Schedule follow up appointments, referrals and prior authorization for patient schedule visits as needed. Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance company Answer incoming phone calls and direct appropriately to team members Conveys professional image by adhering to the established dress code. Education: High school diploma or equivalent required. Experience: Preferred 2-3 years office experience or one year of related experience in a medical practice Skills, Knowledge & Abilities: Using an electronic health record and Microsoft Office a plus. Excellent customer service skills Ability to multi-task and high patient volume unit Ability to learn and utilize resources Strong time management skills Ability to review information and draw appropriate conclusions Good judgement and ability to problem solve; escalate issues as needed Strong team orient work ethic Thank you for your interest in Albany Med! Please be aware for the safety and security of our colleagues and patients all new employees are required to successfully complete all applicable federal, State and institutionally mandated pre-employment screening requirements including: Relevant Background Check(s) Drug Screen PPD / Tuberculosis Test Reference Check Applicable vaccinations Albany Med is an equal opportunity employer. This role may require access to information considered sensitive to Albany Med, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.