Customer Service Representative

A local, well-established insurance agency is seeking a full time Customer Service Representative to provide support to the Customer Service Department in processing all lines of commercial insurance in accordance with quality and service standards developed by the agency. He/she will be responsible for processing policies and policy changes, answering calls, client follow-up and assisting in the growth of the business.

Essential Duties and Responsibilities:

The ideal candidate should possess a dedication to providing friendly, customer-oriented service. He/she must be organized and detail oriented, able to multi-task & prioritize, be readily adaptable to change and direction and able to work well with others in a team environment. A willingness to work in a fast-paced, growing organization is a must.

• Day to day service of assigned accounts including binders, certificates, policies, endorsements, audits
• Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Handle service requests including coverage questions, billing questions, change requests and general advice that require timely, courteous and knowledgeable responses
• Maintain a cordial and effective relationship with clients, co-workers, carriers and other business contacts
• Complete other tasks as directed by agency management

Qualifications:

A minimum of 3 years of previous experience as a customer service representative in an office environment

Previous experience in the insurance industry a plus

Knowledge of Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat

Knowledge of AMS360 a plus

Strong professional communication skills, both written and verbal

Ability to understand and analyze commercial lines insurance coverages, forms and policies

Excellent organization and time management skills

Ability to accurately process many tasks in a deadline driven environment

Must demonstrate a “can-do” attitude by taking initiative, being enthusiastic, flexible and dependable

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location