Billing Specialist

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We're not your parent's phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service�.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don't study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company we're the backbone of the economy.

By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We're actively looking for amazing people like you to join our team!

The Billing Specialist is responsible for working with internal and external customers to perform billing and collection functions to support the billing operations processes. This role handles inbound customer calls to help resolve billing issues, process returns and create appropriate solutions in a timely and effective manner. As a collector, the Billing Specialist is responsible for collecting outstanding receivable balances on delinquent customer accounts.

Key Responsibilities:

• Answering inbound customer phone calls and instant messages in a timely manner.
• Supporting Nextiva's ticketing system.
• Creating invoices and credit memos to customer accounts.
• Assisting customers with billing questions and resolving billing issues.
• Processing product returns and issuing credits for cancellation.
• Researching and respond to customer credit card disputes.
• Maintaining detailed logs of customer interactions.
• Performing other billing or accounting tasks as assigned.
• Providing back-up customer support for other positions as needed.
• Receiving and posting incoming payments
• Monitoring accounts receivable aging for all overdue accounts.
• Processing credit applications and setting up customers on invoicing
• Communicating with customers with delinquent accounts via email and by phone and attempting to secure payment to settle open accounts.
• Working with internal customers in other departments as needed.
• Research account and payment discrepancies to settle customer disputes.
• Recording information about the financial status of customers and status of collection efforts.
• Ordering service disconnection of accounts if necessary.
• Determining late fees for delinquent accounts per guidelines.
• Updating customer account information to include change of address, payment or contact information.

Qualifications:

• High School diploma.
• 2 to 4+ years of experience in an inbound call center with an emphasis on resolving billing issues/collections.
• 2 to 4+ years in a customer-facing role with strong customer service skills and a courteous and professional demeanor.
• Proven track record of successful customer service with the ability to quickly respond to the customer's needs and provide appropriate solutions.
• Excellent written and verbal communication skills and able to communicate over the telephone and via email in a knowledgeable and effective manner.
• Basic accounting and bookkeeping background.
• Working knowledge of Microsoft Office products (Word, Outlook, PowerPoint).
• Exceptional Excel Skills.
• Ability to work both independently and in team setting with minimal supervision.
• Excellent organizational, problem solving and time management skills with the ability to prioritize, handle multiple tasks and meet deadlines.
• Adaptable, quick-thinking with acute attention to detail.
• A quick learner with initiative, purpose driven and results oriented attitude, capable of working productively in a fast-paced and rapidly changing environment.

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We're outpacing our competitors, and it's an exciting time to join our team. If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you. Our 1,000+ team members worldwide embrace our promise of Amazing Service. We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level. Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we've earned many more accolades along the way.

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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