Customer Care Professional Banking & Small Business

Description You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. If selected for this role, you may be eligible for a $2,000 dollar sign on bonus, less applicable deductions As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision. American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele. On occasion, we have the unique opportunity to add new talented professionals to our service organization. In this role, you'll be assisting clients with account and product inquiries via both phone & chat, as well as performing account maintenance on small business accounts. You will also be trained on Small Business card products allowing you to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours. As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service. If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon. Daily Responsibilities: Provide extraordinary customer care by responding to questions raised via phone & chat concerning accounts in a fast paced, structured customer care environment Support Customer First philosophy by ensuring professional handling of customer requests Supporting Customers with transactions and funds inquiries Support Small Business Card inquiries Support Banking Customers Respond to Customer Inquiries around rewards and redemption providing end to end servicing Troubleshoot customer problems and determine how to resolve those problems Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices Though this position will start out in a virtual capacity, it will be located at our Campus in Desert Ridge, Phoenix. Start date: 11/14/2022 Hours of operations: 5am-10pm MST Mon-Sun Qualifications Banking Experience preferred Customer service experience (two years ) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication Proven success in a customer service environment (two years ) Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment Excellent written and verbal communication skills High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available Sign-On Bonus Eligibility Requirements + The sign on bonus will be paid to eligible individuals in three instalments: $500 after three months of active employment, $500 and after six months of active employment and $1,000 after 12 months of active employment (less applicable deductions) + The sign on bonus is contingent on eligible colleagues being actively employed in role and remaining in good standing during the relevant period of time. United States Only: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. US Job Seekers/Employees - Click here to view the " EEO is the Law " poster and supplement and the Pay Transparency Policy Statement . If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job: Operations Primary Location: United States Schedule Full-time Req ID: