Seasonal Customer Service Representative Virtual Hiring Event

About the Position:

Service customers through answering e-mails, phone calls, and chats


Utilize selling skills to make effective recommendations


Assist clients with navigation of our website and selecting internet options


Navigate UPS tracking issues and editing order issues


Build and sustain relationships across the Care Center


Exercise clear communication with various care center partners, leaders, and peers

About the Benefits:

Employee discounts


Growth opportunities through various development programs


SitelFit wellness program


Job stability


Life-long skills and experience


Excellent work culture

About You:

Want to drive customer satisfaction through voice, chat, and/or email communications


Have the ability to multi-task and navigate through multiple systems


Are eager to advance your career with a reliable company


Excellent writing, grammar, and communication skills


Are 18+ years of age


Have a high school diploma or GED


Can pass a criminal background check


Have 1 -2 years of service, sales, and/or retail experience

Ability to use your own computer with the following requirements:

Desktop Computer with Windows 10 (Apple/Mac, tablets, Winbooks, smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)


Dual monitors


Internet speed – 5.0 Mbps download speed and 3.0Mbps upload speed


Ability to hardwire to internet.

About Sitel Group

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build strong customer relations by creating meaningful connections that boos brand value. Our digital or voice based solutions deliver a competitive edge across all customer touchpoints. With 160,000 plus global employees working from home or from one of CX hubs, we securely connect best loved brands with their customers over 8 million times a day in 50 plus languages. For over 40 years, our award winning culture has been dedicated to improving the customer experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.