Advisor II Blended Support
Concentrix
Valdosta, Georgia
advisor
team
advisor
people
customer service
leadership
tracking
procedures
customer needs
credit
payments
calls
tenacious
March 26, 2023
Concentrix
Valdosta, Georgia
Job Title:
Advisor II Blended Support
Job Description
Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the worlds best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!
We are growing our team of Advisor II Blended Support. This is a great opportunity for you to build a customer service career.
**What will you do in this role?**
As an Advisor II Blended Support on the Banking &FinancialServices Team at Concentrix, you will:
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ Assist credit card holders and answer any customer service question that they may have, resolve overdue bills, and collect payments from the party responsible for the debtvia inbound and outbound calls, chat, and emails.
+ Be tenacious in tracking, documenting, and retrieving information in call tracking database.
+ Invest in our customers success by offering additional products and/or services.
+ Ensure service delivered to our customers meets contractual Key Performance Indicators
**Who You Are:**
As an Advisor II Blended Support your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:
+ 1 year of customer service and/or financial industry experience.
+ Talent for delivering outstanding service.
+ Adept communication skills, in both written and verbal form.
+ The natural instinct to multitask, be flexible, and adapt to changes.
+ The knack for being detail oriented.
+ The ability to do rotational shifts as needed.
+ Strong computer proficiency.
+ The ability and desire to learn the program you will support.
+ Propensity for problem-solving using program resources and prior knowledge.
+ The ability to work both as a team member and independently when needed.
+ The talent to demonstrate patience while maintaining a pleasant and professional manner with customers.
**Whats in it for you?**
We invest in our people and teams for ongoing personal and career development, so each career path is meaningful. In this role, you will be provided with:
+ Paid training and the equipment needed
+ Opportunities for monthly performance-based incentives
+ Leadership opportunities and networking groups such as Network of Women, Black Professionals Network, Pride, Ability, Wellness, and mentorship programs to help you create the strong foundation to a rewarding career.
+ Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
+ 401K, Medical, Dental, Vision Insurance, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team memberand much more. Apply and talk to a recruiter today!
**Together, lets do something great!**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
We are proudly one team, one company, One Concentrix and we invite you to join us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
Concentrixon Facebook ([Link available when viewing the job] |Concentrix on Instagram ([Link available when viewing the job] | www.concentrix.com
_The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities,_ _duties,_ _or skills._
Location:
USA, Valdosta, GA
Language Requirements:
Time Type:
**Mission:**
**We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.**
**About Concentrix:**
**Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!**
**Company Overview:**
**In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.**
Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.
Advisor II Blended Support
Job Description
Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the worlds best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!
We are growing our team of Advisor II Blended Support. This is a great opportunity for you to build a customer service career.
**What will you do in this role?**
As an Advisor II Blended Support on the Banking &FinancialServices Team at Concentrix, you will:
+ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
+ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ Assist credit card holders and answer any customer service question that they may have, resolve overdue bills, and collect payments from the party responsible for the debtvia inbound and outbound calls, chat, and emails.
+ Be tenacious in tracking, documenting, and retrieving information in call tracking database.
+ Invest in our customers success by offering additional products and/or services.
+ Ensure service delivered to our customers meets contractual Key Performance Indicators
**Who You Are:**
As an Advisor II Blended Support your empathy, integrity, knowledge, and unique compassionate style will bring value with every interaction. You also have:
+ 1 year of customer service and/or financial industry experience.
+ Talent for delivering outstanding service.
+ Adept communication skills, in both written and verbal form.
+ The natural instinct to multitask, be flexible, and adapt to changes.
+ The knack for being detail oriented.
+ The ability to do rotational shifts as needed.
+ Strong computer proficiency.
+ The ability and desire to learn the program you will support.
+ Propensity for problem-solving using program resources and prior knowledge.
+ The ability to work both as a team member and independently when needed.
+ The talent to demonstrate patience while maintaining a pleasant and professional manner with customers.
**Whats in it for you?**
We invest in our people and teams for ongoing personal and career development, so each career path is meaningful. In this role, you will be provided with:
+ Paid training and the equipment needed
+ Opportunities for monthly performance-based incentives
+ Leadership opportunities and networking groups such as Network of Women, Black Professionals Network, Pride, Ability, Wellness, and mentorship programs to help you create the strong foundation to a rewarding career.
+ Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
+ 401K, Medical, Dental, Vision Insurance, and an Employee Assistance Program which includes free counseling sessions, to support the needs of each team memberand much more. Apply and talk to a recruiter today!
**Together, lets do something great!**
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
We are proudly one team, one company, One Concentrix and we invite you to join us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Learn more:**
Concentrixon Facebook ([Link available when viewing the job] |Concentrix on Instagram ([Link available when viewing the job] | www.concentrix.com
_The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities,_ _duties,_ _or skills._
Location:
USA, Valdosta, GA
Language Requirements:
Time Type:
**Mission:**
**We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.**
**About Concentrix:**
**Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!**
**Company Overview:**
**In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.**
Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.
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