Customer Care Professional-1
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Your Career, Your Journey
Thank you for exploring internal career opportunities at Centene and its family of companies. Your professional development is an integral part of the enterprise's ongoing success.
As you continue to find your purpose, we encourage you to use the tools and resources available on Centene University.
Work with your Leader
As you enter the application process, please work with your leader as it relates to your professional development plan.
Prior to an interview it is company policy that you notify your current leader. Please refer to: CC. HUMR.13.
Growing your career and impacting the lives of our 26 million members go hand in hand as we continue to transform the health of the community one person at a time.
Position Purpose: Make outbound calls and provide information and education regarding program features and requirements• Gather and verify demographic information
• Document calls, ensure completion and accuracy and submit reporting to management
• Gather information and encourage callers to perform a specific action based on the needs of the call campaign
• Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls
• Maintain performance and quality standards based on established call experience guidelines
• Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaignEducation/Experience: High school diploma or equivalent. Associates degree preferred. 1+ years of customer service, data entry or call documentation experience, preferable in a healthcare environment. Basic knowledge of Microsoft Applications. Previous call center experience preferred. Knowledge of medical terminology preferred. Bilingual preferred.
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Hiring Manager:
Perla Quintana Borja (205034)Job Grade:
I