Digital Product Specialist - Chatbot/Inapp Chat
Security Bank
digital
chatbot
engagement
digital
philippines
chatbot
data
coordinate
tools
analytics
ui/ux
security
won
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
November 16, 2022
Security Bank
FULL_TIME
**About Security Bank**
We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021---Best Bank in the Philippines.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, *BetterBanking* has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
**The Role**
As a **Digital Product Specialist - Chatbot/Inapp Chat**, you will be responsible for creating and driving a unique user experience through the crafting of different and innovative engagement activities including digital offers and gamification. You will also identify and source opportunities to surprise and delight users with unique offers. Lastly, you will own the process from start to finish - from locating and qualifying opportunities to fulfillment.
**How you'll contribute**
* Gather insight by monitoring the data collected during the digital activities of users; and identify applicable enhancements including improvements on UI/UX, develop contents -- generic and personalized to attract and engage users
* Develop and drive engagement activities with cross-functional collaboration including project implementation and finding the best partners to collaborate, coordinate cross functions to execute, and track progress
* Develop a strong understanding and comprehension of trends, preferences, and pain points of current and potential users
* Coordinate with Business Units to implement initiatives to increase engagement and business impact
* Work closely with Product Owners to provide support to deepen and broaden user-engagement
**What we're looking for**
* At least 3-7 years of relevant work experience involving projects related to chatbot and in-app chat
* Must have a Bachelor's or College degree
* Must be knowledgeable in Product Management and PM tools (e.g. Jira, Confluence, etc.)
* Knowledgeable in data analytics (Google Analytics, AWS quicksight, Excel skills, etc.)
* Experience on the following is an advantage:
* Product Design and its tools (e.g. Miro, Powerpoint, etc.)
* Diagflow
* Conversational UX
* Automation
* Excellent communication skills
* Intermediate writing skills - able to write content/spiels, product requirements document, etc.)
* Good problem-solving and organization skills
* Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude
#LI-QA1
#LI-Hybrid
We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021---Best Bank in the Philippines.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, *BetterBanking* has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
**The Role**
As a **Digital Product Specialist - Chatbot/Inapp Chat**, you will be responsible for creating and driving a unique user experience through the crafting of different and innovative engagement activities including digital offers and gamification. You will also identify and source opportunities to surprise and delight users with unique offers. Lastly, you will own the process from start to finish - from locating and qualifying opportunities to fulfillment.
**How you'll contribute**
* Gather insight by monitoring the data collected during the digital activities of users; and identify applicable enhancements including improvements on UI/UX, develop contents -- generic and personalized to attract and engage users
* Develop and drive engagement activities with cross-functional collaboration including project implementation and finding the best partners to collaborate, coordinate cross functions to execute, and track progress
* Develop a strong understanding and comprehension of trends, preferences, and pain points of current and potential users
* Coordinate with Business Units to implement initiatives to increase engagement and business impact
* Work closely with Product Owners to provide support to deepen and broaden user-engagement
**What we're looking for**
* At least 3-7 years of relevant work experience involving projects related to chatbot and in-app chat
* Must have a Bachelor's or College degree
* Must be knowledgeable in Product Management and PM tools (e.g. Jira, Confluence, etc.)
* Knowledgeable in data analytics (Google Analytics, AWS quicksight, Excel skills, etc.)
* Experience on the following is an advantage:
* Product Design and its tools (e.g. Miro, Powerpoint, etc.)
* Diagflow
* Conversational UX
* Automation
* Excellent communication skills
* Intermediate writing skills - able to write content/spiels, product requirements document, etc.)
* Good problem-solving and organization skills
* Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude
#LI-QA1
#LI-Hybrid
Report this job