Billing specialist

We’re actively looking for amazing people like you to join our team!

The Billing Specialist is responsible for working with internal and external customers to perform billing and collection functions to support the billing operations processes.

This role handles inbound customer calls to help resolve billing issues, process returns and create appropriate solutions in a timely and effective manner.

As a collector, the Billing Specialist is responsible for collecting outstanding receivable balances on delinquent customer accounts.

Key Responsibilities :

• Answering inbound customer phone calls and instant messages in a timely manner.


• Supporting Nextiva’s ticketing system.


• Creating invoices and credit memos to customer accounts.


• Assisting customers with billing questions and resolving billing issues.


• Processing product returns and issuing credits for cancellation.


• Researching and respond to customer credit card disputes.


• Maintaining detailed logs of customer interactions.


• Performing other billing or accounting tasks as assigned.


• Providing back-up customer support for other positions as needed.


• Receiving and posting incoming payments



• Processing credit applications and setting up customers on invoicing


• Communicating with customers with delinquent accounts via email and by phone and attempting to secure payment to settle open accounts.


• Working with internal customers in other departments as needed.


• Research account and payment discrepancies to settle customer disputes.


• Recording information about the financial status of customers and status of collection efforts.


• Ordering service disconnection of accounts if necessary.


• Determining late fees for delinquent accounts per guidelines.


• Updating customer account information to include change of address, payment or contact information.

Qualifications :

• High School diploma.


• 2 to 4+ years of experience in an inbound call center with an emphasis on resolving billing issues / collections.


• 2 to 4+ years in a customer-facing role with strong customer service skills and a courteous and professional demeanor.


• Proven track record of successful customer service with the ability to quickly respond to the customer’s needs and provide appropriate solutions.


• Excellent written and verbal communication skills and able to communicate over the telephone and via email in a knowledgeable and effective manner.


• Basic accounting and bookkeeping background.


• Working knowledge of Microsoft Office products (Word, Outlook, PowerPoint).


• Exceptional Excel Skills.


• Ability to work both independently and in team setting with minimal supervision.


• Excellent organizational, problem solving and time management skills with the ability to prioritize, handle multiple tasks and meet deadlines.


• Adaptable, quick-thinking with acute attention to detail.


• A quick learner with initiative, purpose driven and results oriented attitude, capable of working productively in a fast-paced and rapidly changing environment.



Last updated : 2022-11-22